Room Attendant

HotelCare Ltd; Birmingham; Híbrido; GBP 12.000 - 18.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Up to 28 days paid holidays

Permanent job with flexible hours

Standard working hours 25+ per week

Free lunch on duty

Full on-site training

Salary Finance with wage advances

HotelCare Apprenticeship

Workplace pension after 3 months

Recognition and incentives

Descripción de la vacante

HotelCare are committed to excellence in all that we do and our Room Attendants are integral to upholding impeccable cleanliness standards, enhancing guest satisfaction in hotels nationwide. Joining our dynamic team, you'll thrive in a fast-paced environment, consistently delivering the highest levels of room cleanliness.

This permanent role offers flexible hours, on-site training, potential progression, and weekend work as needed.

Formación

• Experience in hospitality, specifically housekeeping or room attendant roles.
• Physical ability to lift, bend and stand for extended periods.
• Willingness to learn and adapt to changing duties.

Responsabilidades

• Clean and tidy guest rooms to established standards.
• Change bed linens, replace towels, empty bins and restock amenities.
• Dust furniture, vacuum carpets and clean mirrors.
• Sanitize surfaces for hygiene maintenance.
• Maintain stock levels of cleaning supplies and toiletries.
• Report maintenance issues or damages promptly.
• Follow supervisor instructions and safety protocols.
• Ensure guest room security and guest privacy.
• Provide professional and respectful service to guests.

Conocimientos

Physical fitness

Teamwork

Time management

Attention to detail

Flexibility

Can-do attitude

Adaptability

Prioritisation

Customer service

Self-motivation

Integrity

Work under pressure

Safety awareness

Descripción del empleo

Responsible To: Line Manager
Direct Reports: 0
Key Relationships: Coworkers, Guests, and Line Manager

Hours of work: 0-40 hours per week / Available to work some weekends.

Company Overview:

HotelCare, the UK's foremost hotel support services provider, boasts over 30 years of experience serving up to 200 plus hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UKand Abbe ltdto introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service.

We offer a benefits package including

• Up to 28 days paid holidays.
• A permanent job with flexible working hours to suit your lifestyle.
• Standard working hours 25+ per week / Available hours may reduce during periods of low occupancy / Contracted hours can be negotiated and guaranteed.
• Free Lunch on duty (site dependant).
• Full on-site training.
• Salary Finance with exclusive rates – access to loans or wage advances (available once probation is complete).
• Career progression with the opportunity to undertake a HotelCare Apprenticeship.
• Automatic Enrolment into a workplace pension, after 3 months’ service.
• Recognition, incentives and awards.

Job Overview:

HotelCare are committed to excellence in all that we do and our Room Attendants are integral to upholding impeccable cleanliness standards, enhancing guest satisfaction in hotels nationwide. Joining our dynamic team, you'll thrive in a fast-paced environment, consistently delivering the highest levels of room cleanliness.

Job Description

Key Responsibilities

• Clean and tidy guest rooms to established standards.
• Change bed linens, replace towels, empty trash bins and restock amenities.
• Dust furniture, vacuum carpets, and clean mirrors for a neat appearance.
• Sanitize surfaces thoroughly for hygiene maintenance.
• Maintain stock levels of cleaning supplies and toiletries.
• Promptly report any maintenance issues or damages.
• Follow supervisor instructions and adhere to safety protocols.
• Ensure the security of guest rooms and the privacy of the guests.
• Provide professional and respectful service to guests and respond to their requests promptly.

Person specification

Experience

• Preferred Experience: Experience in a similar role within the hospitality industry, particularly in housekeeping or room attendant positions.

Skills and knowledge

• Physical ability to lift, bend, and stand for extended periods.
• The ability to work individually and as part of a team.
• Strong time management skills.
• Attention to detail.
• Flexibility and willingness to learn.
• A ‘Can Do’ attitude.
• Adaptability to organisational needs.
• Ability to prioritise and multi-task.
• Capability to provide excellent customer service.
• Self-motivation and accountability.
• Ability to work confidentially and with integrity.
• Ability to work under pressure and to follow instructions.
• Awareness of safety regulations and compliance.

Flexibility

• You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable tasks to meet the needs of the Company and their clients.