Room Attendant

The Bath Priory - Housekeeping; Bath; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Service charge

Staff discounts

Free meals on duty

Employee assistance programme

Development opportunities

Job summary

The Bath Priory is seeking a Turndown Assistant to prepare bedrooms for the evening and welcome guests with warmth and care. We offer a generous service charge, on-duty meals, and substantial staff discounts within our Brownsword family of hotels.

Flexibility with rotas and a strong team culture are supported, with opportunities for development as you grow with us. No prior experience is required; personality and attitude are valued.

Qualifications

• No prior experience required; personality and attitude matter most.

Responsibilities

• Prepare bedrooms for the evening and create a welcoming, cosy space for guests.
• Keep up to date on COSHH training and maintain cleanliness standards.
• Work as part of a unified team across departments.

Skills

Customer service mindset

Flexible and adaptable

Job description

Location:The Bath Priory (part of the Brownsword family of hotels) has a great location in Bath, just a short walk from the city centre, with a bus stop right outside. The hotel is stunning, a Georgian house with 33 bedrooms built in honey- coloured Bath stone and is surrounded by four acres of multi- award-winning gardens. We are proud to have won awards at 5-star level for over ten years and we are seeking sparkling new personalities to join our family.

SERVICE CHARGE-We pay our team service charge each month! This service charge all goes into one pot, and 100% of that service charge is then shared amongst all the team at the hotel-every penny received is paid out to the team.

Service charge can be in the region of £160 a month (close to £2000 per year) over and above base pay, for a full time employee.

Come and join our team as a Turndown Assistant and let yourpassion and personality shine

Our culture is important to us, and we encourage everyone in our teams toshow thoughtfulnesstowards each other and our guests.

As a Turndown Assistant you will prepare bedrooms for the evening, ready to welcome our wonderful guests for a wonderful night sleep.

We welcome applications from candidates with no experience, as this role is all about personality and attitude, we can teach you the rest.

Check out some of the key points about the role:

• Making the room nice and cosy for our guests to have a good night sleep.
• We want you to be safe, it’s important to keep up to date on all COSHH training.
• We are one team, so we will all muck in from time to time, helping each other across departments.

Work/life, or as it should be called life/work balance is important to us all, so we will always try to be fair with our rotas. We just ask that you can be flexible with us, so we can be flexible with you in return.

To say thank you, we have many perks:

• Competitive pay – We are proud that everyone who joins our group gets a competitive a rate of pay, irrespective of age, plus you get service charge and tips on top.
• Treat yourself once in a while with lots of retail and hospitality perks through our Perkbox platform.
• Excellent discounts across our family of hotels – you will be entitled to 25% off food & beverage in our hotels plus we offer an amazing staff rate of £25 B&B per person across the group & your friends and family get special rates too.
• We understand it’s OK not to be OK, so we offer an externally run confidential helpline for any support you require about anything you might need as part of our Employee Assistance Programme.
• We sustain you physically too, meals when you are on duty are free.
• To be the best version of yourself, we encourage our teams tobe curious. Everyone can learn and develop - our development pathways are unique to us and are the best in the business.
• We provide lots of opportunity to progress and move up – we have made hundreds of internal promotions, including to General Manager level.
• We like to say a special thank you for every year you are with us - our milestone awards include Champagne, afternoon tea, or dinner for you and someone special. When you reach the big milestones, you receive extra special gifts on top like longer hotel stays, extra days off and a unique gift especially chosen for you.

About our family of hotels

We bring a family of hotels together under one roof, ready to welcome guests with open arms, warm hearts and experiences that are simply memorable.

Each of our hotels are unique, individual, and quirky in personality. Quality is fundamental to everything we do, and it is the simple things that matter. We believe everyone should feel included, special and welcome, and that applies to our team and our guests.

We have very unique hotels in very special locations, from the award winning Gidleigh Park in Devon, the 900-year-old Amberley Castle to our cool city centre Abode Manchester set in a 19th century textile factory, two minutes from Piccadilly train station – to see the whole group, take a look herewww.brownswordhotels.co.uk

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