Room Assistant - Coventry

Village Hotels; Coventry; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Gym Membership

Hotel Stays

Food & Drink discounts

Friends & Family discounts

Retail & Lifestyle discounts

Employee assistance

Job summary

Village Hotels in Coventry is seeking a dedicated Room Attendant to deliver outstanding guest experiences by cleaning and maintaining bedrooms, bathrooms and corridors to the highest standards. You will work as part of a warm housekeeping team, handle guest requests promptly, restock amenities, and follow health and safety procedures to ensure consistently clean, welcoming spaces for every guest.

The role offers training and opportunities to grow within our hotel family, with a supportive

Qualifications

• Experience as a room attendant or cleaner preferred.
• Ability to work independently and as part of a team.
• Flexibility to work shifts.

Responsibilities

• Cleaning and servicing guest bedrooms, bathrooms, and corridors to high standards.
• Replenishing guest amenities, linen, and supplies promptly.
• Keeping the housekeeping trolley clean, organized and stocked.
• Reporting maintenance issues, damages or missing items quickly.
• Following health, safety, hygiene and COSHH procedures.

Skills

Cleaning skills

Attention to detail

Teamwork

Job description

Room Assistant - Coventry Room Attendant The Role Outline: Your Shift at a Glance Your focus is to deliver an outstanding guest experience by ensuring all guest bedrooms are cleaned, maintained, and presented to the highest standards. This is a hands‑on role where you will create a true wow factor of cleanliness, making sure guest expectations are consistently exceeded. Working as a key part of our housekeeping team, you will take real pride in your work, demonstrating fantastic attention to detail and efficiency to ensure overall guest satisfaction. Why Village? At Village, we do hospitality a little differently. We are all about personality, genuine connections, and creating great experiences for our guests and each other. That is why we back our teams to be themselves, take ownership, learn new skills, and grow their careers.

• We Can & We Do: We show up to make a genuine difference and do fantastic work everyday, with purpose. We take a right first time approach to our shifts, hit our room productivity timeframes, and consistently deliver immaculate brand standards.
• We Will: Treat each other with respect and dignity. No ego, no drama. We try our best, look out for each other, and work collaboratively to support our colleagues during busy periods.
• We Care: We care about our impact on guests, the community, and each other. We respect guest privacy and belongings, use cleaning materials responsibly to minimise waste, and maintain a friendly, approachable, and professional presence on the corridors.

Your Shift: What You'll Actually Be Doing As our Room Attendant, you are the engine of the shift. We trust you to handle:

• Creating the Wow Factor: Cleaning and servicing guest bedrooms, bathrooms, and corridors to exceptional standards of hygiene and presentation.
• The No Problem Approach: Replenishing guest amenities, linen, and supplies while responding promptly and positively to guest requests.
• Sharp Organisation: Keeping your individual housekeeping trolley clean, organised, well-stocked, and ready to roll.
• Eyes and Ears of the Floor: Reporting any maintenance issues, damages, or missing items to the leadership team immediately.
• Shift Safety: Following all health, safety, hygiene, and COSHH procedures while using cleaning chemicals and equipment safely.

How We Succeed Together

We do not micromanage. It takes a village, so we believe in Ownership & Integrity, giving you the autonomy to manage your daily room allocations, maintain your pace, and take charge of your own performance. We Empower & Elevate our people. If you want Room to Grow, we provide the training to help you master your skills, using feedback from inspections and audits to continuously improve. We constantly Innovate & Progress so we can Inspire Excellence and smash our guest satisfaction and mystery guest targets together.

The Perks: What's In It For You?

• Gym Membership: 2 x complimentary gym memberships at your home hotel.
• Hotel Stays: Hotel rooms from 20 across 35 hotels.
• Food & Drink: 50% off food and drink for you and up to 5 guests, plus 75% off Sunday dinner for up to 6 people.
• Friends & Family: 2 friends or family members get 25% off F&B, even when you are not there.
• Retail & Lifestyle: Hundreds of brand discounts via the Village app.
• Support: 24/7 Mental Health support via our Employee Assistance Programme.