Roger Vivier-Store Manager-London

Roger Vivier; England; On-site; GBP 30,000 - 50,000; Full time

Job summary

A luxury fashion brand in the UK is seeking a Mid-Senior level Retail Manager to drive sales and enhance customer experience. The role involves managing a team, implementing commercial strategies, and ensuring brand compliance. Candidates should have at least 2-3 years of team management experience and a strong orientation towards luxury sales and client satisfaction. Fluency in English is essential, with other languages preferred. This full-time position offers a dynamic work environment.

Qualifications

• Minimum 2-3 years of team management experience.
• Fluency in English and preferably other languages.

Responsibilities

• Develop store sales turnover by implementing commercial policies.
• Supervise team activities and lead communication with staff.
• Ensure perfect brand image and compliance with company policies.
• Manage customer satisfaction and feedback.

Skills

Management

Luxury sales techniques

Performance orientation

Client oriented

Communication

Knowledge of luxury and fashion

Fluency in English

Job description

Mission: Responsible for the commercial development and branding of Roger Vivier within the store as well as customer experience and satisfaction.

Main activities:

Develop the store sales turnover:

• Guarantee the implementation of Roger Vivier commercial policy within the store
• Setting of sales objectives and periodic analysis of the results achieved
• Implementation of the selling ceremony in accordance with the Brand guidelines
• Ensure the highlighting of the store's products in accordance with the brand's visual policy and in collaboration with the visual merchandising department
• Guarantee the implementation of CRM actions to develop the customer database
• Supervise the coordination of Trade marketing events
• Analyse sales reports and customer feedback
• Propose action plans to exceed the set objectives and increase turnover
• Guarantee correct invoicing and collection procedures
• Ensure good stock management: control of restocking, participation in the organization of inventories and control of discrepancies, sell‑through analysis

Team management:

• Organize the activity of the store: planning, determine collective and individual actions
• Support and organize communication with store staff: lead daily briefings and other meetings, set and monitor individual goals, identify areas for improvement
• Participate in the recruitment of new employees and guarantee their integration: training in processes and procedures, various trainings, etc.
• Contribute to the motivation and promotion of the sales team: evaluate its employees and ensure the follow‑up of development actions

Ensure brand image:

• Ensure that the store is perfectly displayed while respecting the visual identity of the Brand and the company’s commercial policy
• Guarantee customer satisfaction
• Guarantee compliance with the rules and procedures within the store

Profile:

Experience:

• 2/3 years minimum team management experience

Specific Competences:

• Management
• Luxury sales and techniques
• Result and performance orientation (mastery of different KPIs)
• Client oriented
• Organization, responsiveness, and adaptability
• Written and oral communication
• Knowledge / sensibility of the world of luxury and fashion, and in particular of shoes
• Fluent in English and other languages

Please apply with CV attached

TOD’S Group promotes the values of inclusion and full equality between persons at all stages of an employment relationship.

Therefore, in line with the principles of our Code of Ethics and the Policy for the Protection of Diversity, Equity and Inclusion, all qualified applicants will be considered, regardless of their gender, age, nationality, culture, religious belief and sexual orientation.

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Retail Apparel and Fashion