ROCC Support Manager

North West Ambulance Service NHS Trust; Horwich; On-site; GBP 35,000 - 45,000; Full time

Job summary

A regional emergency service provider is seeking a ROCC Duty Manager based in Middlebrook, Manchester. The successful candidate will monitor Acute Trusts and liaise with healthcare teams to ensure effective patient transfer and crisis response. The role requires collaborative skills and the ability to manage capacity issues in a fast-paced environment. Join a dedicated team to provide critical emergency services and patient support in the region.

Qualifications

• Highly motivated and flexible individual needed for ROCC management.
• Experience in emergency services or healthcare management preferred.

Responsibilities

• Monitor Acute Trusts, liaise with hospitals and manage RHCD coordinators.
• Ensure swift resolution of capacity issues and maintain logs.

Skills

Collaboration with healthcare teams

Capacity management

Crisis communication

Job description

Position

Position – ROCC Duty Manager

Location – Middlebrook, Manchester

Type – Permanent

Closing Date – 31st December 2026

We are looking to recruit a highly motivated and flexible individual to join the ROCC Management team based in the Regional Operational Coordinating Centre (ROCC) at Middlebrook, Manchester.

Responsibilities

You will be responsible for monitoring Acute Trusts across the region, liaising with Bed Management & Emergency Department teams in hospitals; managing RHCD coordinators, speaking with all NWAS Commanders and Managers and maintaining the duty ROCC log produced within the ROCC.

You will also be required to monitor the crew handover process and respond immediately to any capacity issues or delays in transfer of care from NWAS to provider clinician.

The function is a key point of contact for NHS England, SCCs, Public Health England and Department of Health, NWAS Managers and Commanders, NACC and other Ambulance trusts.

About the Service

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life‑saving care to patients in the community and take people to hospital or a place of care if needed.

We also provide non‑emergency patient transport services for those patients who require non‑emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non‑emergency medical help fast, and is available 24 hours a day, 365 days a year.

Contact

For further details / informal visits contact: Name: Derek Poland Job title: ROCC Tactical Commander Email address: [e-mail]