ROC Lead Scheduler - Exeter

South Western Ambulance Service NHS Foundation Trust; Exeter; On-site; GBP 27,000 - 31,000; Full time

Job summary

A health service provider in the UK is seeking a motivated ROC Lead Scheduler to support resource operations in Exeter. This role includes delivering resourcing services, managing shifts and annual leave, and maintaining the Global Rostering System. Full training is provided, and no previous experience is necessary. Attractive benefits include a competitive salary, flexible working opportunities, and career progression.

Benefits

Flexible overtime opportunities

Access to National Apprenticeship Programme

Career and salary progression

Free parking across Trust sites

Qualifications

• Be organized, reliable, able to prioritize and adaptable.
• Experience with office and team work is preferred.
• Experience in scheduling or resource management is beneficial.

Responsibilities

• Deliver resourcing services to the Trust.
• Manage annual leave requests and shifts planning.
• Maintain the Global Rostering System (GRS) and oversee personnel records.

Skills

Strong administrative skills

Attention to detail

Competency in IT

Team working

Scheduling or resource management

Education

4 GCSEs (or equivalent), Maths and English mandatory

Evidence of competency in IT or Data entry

Evidence of higher education or equivalent experience

Full Driving Licence

Tools

Microsoft IT package

Job description

ROC Lead Scheduler - Exeter

The closing date is 02 December 2025

Do you have strong administrative skills?

Are you good with attention to detail?

Then look no further!

We are currently looking for a friendly, enthusiastic, and motivated administrator to join the Resource Operations Center (ROC) team in Exeter. No previous experience is necessary as full training will be provided!

Benefits include:

• Working on a rota that provides rest days on weekdays and the possibility of being able to swap shifts.
• Basic salary range of £27,485 to £30,162 plus unsocial hours pay
• Flexible Overtime opportunities
• Flexible working opportunities
• Employee Assistance programme
• Full training for the role
• Opportunities for on‑going personal and professional development
• Future Career Opportunities across the South West
• Access to the National Apprenticeship Programme for fully funded work‑based higher education, up to degree level
• Access to Unison, the UK's largest public services Trade Union

This role does not meet the criteria for Skilled Worker visa sponsorship under current Home Office regulations. You must have the existing right to work in the UK to be considered for this position.

For further information on visa sponsorship and eligibility, please refer to the UK Government guidance on Skilled Worker visas: www.gov.uk/skilled-worker-visa

Main duties of the job

Our Lead Schedulers join us on a 9‑month training programme which ensures robust training and support for all of our colleagues. The post holder will need to be organised, reliable, able to prioritise and adaptable to be able to support the office.

ROC Lead Schedulers are responsible for delivering resourcing services to the Trust. This includes planning Relief shifts, processing annual leave requests and allocating annual leave to keep us in line with our KPIs. We manage all sickness calls for the Trust, book specified training days for operational colleagues and support our colleagues with shift swap requests, overtime requests and many other general queries which are managed through numerous Outlook email accounts.

Lead Schedulers also maintain, administer and oversee the Global Rostering System (GRS) for the management of resources and fleet, and the co‑ordination of personnel records, rota patterns and abstractions; including the handling of sensitive and confidential information. This will include testing and roll‑out of software updates, providing help facilities and being responsible for information and records.

ROC Lead Schedulers do not have any line managerial responsibilities but they are relied upon to mentor others in the team. We do want our Lead Schedulers to 'Lead' in their given areas and become the experts and be able to work autonomously.

About us

Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England and responding to an average of 2,650 incidents every day.

We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five‑year strategy which has continually improving patient care at its very core.

The role is based in Exeter, one of the most vibrant, attractive and historically interesting cities in England, with excellent transport links and a great mix of independent shops, cafes and bars.

If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples' lives, then we would love to hear from you.

In return we will equip you with the skills and resources you need to thrive in your role.

You will have opportunities to progress to roles across the Trust and enjoy continuous professional development.

• A standard working week of 37.5 hours
• Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
• Pay enhancements for out of hours, shift and overtime working
• Career and salary progression
• Car leasing scheme
• Free parking across Trust sites
• Staff networks
• Wide range of discounts from various organisations across the UK

Job responsibilities

For further information about this role please see the job description and person specification attached.

Person Specification

Education and qualifications

• 4 GCSEs (or equivalent), Maths and English mandatory, Grade C or above
• Evidence of competency in IT or Data entry - such as NVQ in Business Admin, CLAIT, C&G ECDL or equivalent experience
• Evidence of higher education or equivalent experience
• Full Driving Licence

Previous experience (Paid/ Unpaid relevant to job)

• Office and Team working experience
• Experience with Microsoft IT package
• Scheduling or resource management experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

South Western Ambulance Service NHS Foundation Trust