Roadside Technician - Chelmsford

Awp Assistance Uk Ltd; Chelmsford; On-site; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Private medical cover

Pension contributions up to 6.5%

Discounts on Allianz products

Life/Wellbeing resources app

Annual training and development

Job summary

Allianz Partners is seeking an experienced Roadside Technician for Chelmsford. You will start from home, operate a fully equipped van, and use diagnostic skills to get customers back on the road or arrange recovery as needed.

You will work with modern tools, communicate clearly with customers, and follow safety standards. Training includes EV Level 3 IMI Accredited and ATA Level 3 diagnostics when required.

Qualifications

• Proven experience as a vehicle/roadside technician and the ability to work independently at scene.
• Strong diagnostic and fault-finding skills with modern equipment.
• Confident, calm customer communication as the face of the company at roadside.

Responsibilities

• Attend roadside assistance calls, assess situations, diagnose faults, and repair on scene where safe.
• Decide between repair and recovery; arrange recovery when required.
• Own each job end-to-end: communicate with customers, set expectations, and provide reassurance.

Skills

Vehicle roadside technician

Diagnostic skills

Customer communication

IT & diagnostic software

Full UK driving licence

Shift pattern availability

Education

City & Guilds Parts I & II

NVQ/B-Tech diploma

EV Level 3 training/ATA roadside

Tools

Modern diagnostic tools

Mobile apps

Job description

Roadside Technician - Chelmsford

We keep people moving when their plans are disrupted. This role is for experienced vehicle technicians who like variety, autonomy and being the person who makes the call at the roadside. You'll start and finish from home, run your day from a fully equipped van, and use your diagnostic skills and judgement to get customers safely back on the road or arrange recovery when that's the right choice.

If you prefer field-based work, clear outcomes, and direct customer contact over a workshop environment, you'll fit here.

We're hiring in Chelmsford.

What you can expect

• £42,000 base salary
• £8,000 bonus, plus a guaranteed additional £3,000 bonus in your first 12 months
• Realistic OTE of £55,000; top performers earn north of £60,000
• No overnight or 12-hour shifts; average 42.75 hours per week between 7am and 10pm, Monday to Sunday
• Alternating start times (7am/11am), two weekends off per month, rota set 12 months in advance
• Paid overtime, Bank Holiday supplement and a day off in lieu
• Private medical cover, pension contributions up to 6.5%, and a wide range of discounts and benefits
• Ongoing training, including EV Level 3 IMI Accredited and ATA Level 3 roadside diagnostics if you aren't already qualified

What are the key responsibilities of the role?

• Attend roadside assistance calls, assess the situation, diagnose faults using modern diagnostic tools, and repair at scene wherever safe and possible so customers can continue their journey.
• Make practical, safety-led decisions on repair versus recovery; when needed, arrange professional recovery and dealer workshop attention.
• Own each job end-to-end: communicate clearly with customers, set expectations, and provide reassurance in their moment of need.
• Operate and maintain your fully equipped van, manage tools and parts, follow safety procedures, and keep accurate notes in our systems.
• Meet service, safety and quality standards while working efficiently toward achievable targets with clear financial rewards.
• Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insight responsibly and in line with our standards for data governance, security and ethical use

What are the key requirements?

• Proven experience as a vehicle or roadside technician who can work independently at the scene; this matters because you'll often be the sole decision-maker and fixer on site.
• Strong diagnostic and fault-finding skills with modern equipment; you need to quickly identify issues and decide the safest, fastest route to get the customer moving.
• Confident, calm customer communication; you're the face of Allianz Partners at the roadside and responsible for managing expectations and safety.
• Comfortable using IT, mobile apps and diagnostic software; our tools and processes are digital, and accurate data capture is part of the job.
• Full UK driving licence and confidence driving a fully equipped van; you'll travel across Plymouth or Belfast and surrounding areas.
• Relevant technical qualifications (e.g., manufacturer apprenticeship or equivalent City & Guilds Parts I & II, NVQ/B-Tech diploma). Existing EV credentials are welcome; if not, you'll complete EV Level 3 IMI Accredited and ATA Level 3 roadside diagnostics training with us.
• Flexibility to work the rotating shift pattern between 7am and 10pm, including some weekends and Bank Holidays; no overnights, with paid overtime when you start earlier or finish later.

Staff Benefits

• In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
• We will provide you with competitive annual leave and contribute up to 6.5% towards a company pension scheme.
• You will have access to a range of discounts on Allianz products, as well as vouchers and discounts for high street and online retailers.
• You will also benefit from our Private Medical Cover, competitive annual leave, annual Flu vaccination, annual Eye Care vouchers, discounted travel/pet/musical/home/car Insurance, Roadside Assistance free after 6 months' probation and up to three paid days for Corporate Social Responsibility.
• We also provide a comprehensive Employee Assistance Programme (EAP) which is available from day one of employment.
• Confidential 24/7 helpline and an app to access life, money and wellbeing resources including mental wellbeing support, debt and legal advice.

Allianz Partners is a world leading B2B2C specialist and expert in the creation and delivery of unique solutions that combine service, insurance and technology to provide worldwide protection and care.

We have decades of experience in roadside and digital roadside assistance, including breakdown and emergency call (bCall, eCall), emergency accident assistance, help via phone, repair on the spot, towing and vehicle replacement.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Great to have you on board. Let's care for tomorrow.