Roadside Technician

Coforge Ltd.; South Cambridgeshire; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global IT services provider is hiring a Deskside Engineer in Histon, UK. The role involves onsite support for computer systems and networks, including installation, troubleshooting, and user data recovery. Candidates should have strong technical expertise, particularly in Windows operating systems and printer support, along with certifications like Microsoft and ITIL. This position requires flexibility for a 24/7 schedule and handling user account management tasks.

Qualifications

• Highly skilled in providing effective technical support for hardware and software issues.
• Experience troubleshooting Windows 7/10 and mobile devices.
• In-depth knowledge of hardware and software support for desktop computing.

Responsibilities

• Install and troubleshoot Windows XP, 7/10 and authorised applications.
• Manage user accounts and email accounts.
• Provide user data recovery and application support.

Skills

Technical support

Troubleshooting

Printer support

User data recovery

Network connectivity troubleshooting

User account management

Active Directory

Operating system customization

Education

Microsoft certification

ITIL certification

Tools

MS Intune

Microsoft Office 365

Job description

Job Title

Deskside Engineer

Location

Histon, UK (Fully onsite)

Job Type

Permanent

Role Description

Person will be responsible to visit customer location to fix the computer systems and networks of the organisation. He will install and configure computer systems, diagnose hardware/software faults and solve technical problems.

Key Responsibilities

• Install, upgrade, support and troubleshoot XP, Windows 7/10 and Microsoft Office 2007/2010/2016 and other authorised desktop applications.
• Install, upgrade, support and troubleshoot printers, computer hardware and other authorized peripheral equipment.
• Handle hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Administrator.
• Provide user data and application recovery.
• Manage email accounts, including account creation, management and distribution lists.
• Manage user accounts, including account creation, management and password resets on Active Directory.
• Use diagnostic tools to troubleshoot network connectivity and workstation hardware/software problems.
• Load, copy and customise operating system configurations for deployment.
• Performs general preventative maintenance tasks on computers, laptops, printers and other authorized peripheral equipment.
• Perform remedial repairs on computers, laptops, printers and other authorized peripheral equipment.
• Customise desktop hardware to meet user specifications and site standards.
• Work in compliance within specified warranty requirements.
• Return defective equipment/parts to maintenance inventory, document customer repairs, and maintain restocked spare parts inventory.

Technical Expertise Areas

• Highly skilled in providing effective technical support for hardware and software issues, including diagnosis and troubleshooting.
• Experience troubleshooting Windows 7/10 and mobile devices (iOS/Android).
• In-depth knowledge of hardware and software support for desktop and end‑client computing.
• Proven record of performing hardware repairs on servers, desktops, notebooks, tablets and printers.
• Demonstrated ability to perform software upgrades and configuration enhancements.
• Well versed in ensuring preventative maintenance on hardware.
• Ensures all user requests are logged and procedures followed.
• Tests and distributes security patches to clients.
• Track record of participating in rollouts of new software and hardware to maintain consistency with company standards.
• Effectively educates non‑technical users.
• Actively works in a ticketing system.
• LAN/WAN protocols such as TCP/IP, DNS, and DHCP.
• Microsoft Office 365 support.
• MS Intune knowledge.
• Microsoft certification preferred.
• ITIL certification.

Attributes

• Work as part of a shift pattern Mon‑Fri.
• Work unsociable hours as required.
• Must be open to a 24X7X365 work schedule.