Roadside Technician

Direct Line Insurance Group; Sheffield; On-site; GBP 37,000 - 44,000; Full time

Job summary

A leading insurance provider is seeking a Vehicle Assistance Technician to provide breakdown support in the Sheffield area. This permanent, full-time role involves diagnosing vehicle issues and assisting customers, ensuring they can confidently continue their journeys. Candidates should have a current driving licence and experience in the motor repair industry. The position offers a competitive salary and excellent benefits, including a pension scheme.

Benefits

9% employer contributed pension

50% off home motor and pet insurance

Free Green Flag breakdown cover

Generous holidays

Employee discounts and cashback

Optional Health and Dental insurance

EV car scheme

Qualifications

• A current Category B driving licence is necessary.
• NVQ Level 2 or similar type of accreditation in light vehicle maintenance is preferred.
• Experience of lone working is desirable.

Responsibilities

• Assist customers in getting their vehicles back on the road.
• Diagnose vehicle problems and provide solutions.
• Collaboration with dispatch team to improve the customer experience.

Skills

Current Category B driving licence

Experience of the Motor Repair industry

Demonstrate empathy

Knowledge of vehicle repair techniques

Self-initiative

Education

NVQ Level 2 in light vehicle maintenance

Job description

Earn up to 44000 OTE with a 37000 base salary.

Plus 9% pension plus Benefits

DLG is evolving. Across every facet of our business our teams are embracing new opportunities and putting customers at the heart of everything they do. At Green Flag we understand that breakdowns can turn a good day into a stressful one. By joining our team you’ll be an integral part of our expanding services the backbone if you will and enjoy a career with endless variety and a genuine sense of fulfilment. Its Miles Better.

What you’ll do

This is a permanent role looking for applicants living in the Chesterfield, Barnsley, Sheffield, Worksop, Rotherham area.

You will be contracted to work 40 hours five days a week starting on a shift pattern with operating hours between 7am and 8pm Monday to Sunday with the opportunity to do overtime you choose.

We will provide you with a Green Flag vehicle and you will start your day from your home.

We know that our customers vehicles make getting from A to B that much easier whether that’s to do the weekly shop the school run or to get away on a staycation its all important but sometimes our customers need us to get their vehicle back on the road and that’s where you’ll come in.

You’ll put your technical knowledge to the test. Whether it be that they are out of fuel require a tyre repair / change or a new battery you will be ready and prepared to put their mind at rest and assist with a full kit on board to help them get back on the move. You will need to diagnose the problem and the understand the requirements to resolve it and give them the confidence to head off on their journey with no further interruptions from their vehicle.

What you’ll need

• A current Category B driving licence is necessary
• NVQ Level 2 or similar type of accreditation in light vehicle maintenance is preferred but not essential
• Demonstrate empathy and a desire to always achieve the correct outcome.
• Experience of the Motor Repair industry
• Experience of lone working (desirable)
• Utilise and apply up-to-date vehicle repair techniques.
• Display and utilise best practice and first-class Health & Safety behaviours.
• Collaboration with dispatch team to improve the customer claims journey.
• Use self-initiative.

Benefits

We recognise we wouldn’t be where we are today without our colleagues that’s why we offer excellent benefits designed to suit your lifestyle :

9% employer contributed pension

50% off home motor and pet insurance plus free Green Flag breakdown cover

Additional optional Health and Dental insurance

EV car scheme allows all colleagues to lease a brand new electric or plug‑in hybrid car in a tax efficient way.

Generous holidays

Buy as you earn share scheme

Employee discounts and cashback

Plus many more

We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best whatever that looks like and offering real choice flexibility and a greater work‑life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.

Be yourself

Direct Line Group is an equal opportunity employer and we think diversity of background and thinking is a big strength in our people. We’re delighted to feature as one of the UK’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work where everyone can be themselves and succeed in their careers. We know you’re more than a CV and the things that make you you are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process please speak to the recruitment team who will be happy to support you.

Employment Type: Full‑Time

Experience: years

Vacancy: 1