Roadside Technician

Direct Line; Sheffield; On-site; GBP 37,000 - 44,000; Full time

Job summary

A leading insurance provider in the UK seeks a professional to join their team as a roadside assistance expert. The role offers a £37,000 base salary with earning potential up to £44,000 OTE. You will assist customers with automotive issues, demonstrate excellent communication skills, and work a flexible schedule. Benefits include a 9% employer pension contribution and extensive employee discounts.

Benefits

9% employer contributed pension

50% off home, motor and pet insurance

EV car scheme

Generous holidays

Employee discounts and cashback

Qualifications

• A current Category B driving licence is necessary.
• NVQ Level 2 or similar accreditation in light vehicle maintenance is preferred.
• Experience of the Motor Repair industry.
• Experience of lone working is desirable.

Responsibilities

• Diagnose faults and provide on-site assistance to customers.
• Handle issues such as being out of fuel, tyre repairs, or battery replacements.
• Collaborate with the dispatch team to improve customer claims.

Skills

Current Category B driving licence

Experience in the Motor Repair industry

Demonstrate empathy

Experience of lone working

Utilise and apply up-to-date vehicle repair techniques

Education

NVQ Level 2 or similar accreditation in light vehicle maintenance

Job description

Overview

Earn up to £44,000 OTE with a £37,000 base salary. Plus 9% pension, plus Benefits. DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. At Green Flag, we understand that breakdowns can turn a good day into a stressful one. By joining our team you’ll be an integral part of our expanding services and enjoy a career with endless variety and a genuine sense of fulfilment. It’s Miles Better.

What You\'ll Do

This is a permanent role looking for applicants living in the Chesterfield, Barnsley, Sheffield, Worksop, Rotherham area. You will be contracted to work 40 hours, five days a week, starting on a shift pattern with operating hours between 7am and 8pm Monday to Sunday, with the opportunity to do overtime. You will be provided with a Green Flag vehicle and you will start your day from your home. You will diagnose faults and provide on-site assistance with a full kit on board to help customers get back on the move, handling issues such as being out of fuel, tyre repairs/changes, or a new battery. You will need to understand the problem and the requirements to resolve it and give customers the confidence to continue their journey without further interruptions.

What You\'ll Need

• A current Category B driving licence is necessary
• NVQ Level 2 or similar accreditation in light vehicle maintenance is preferred but not essential
• Demonstrate empathy and a desire to always achieve the correct outcome
• Experience of the Motor Repair industry
• Experience of lone working (desirable)
• Utilise and apply up-to-date vehicle repair techniques
• Display and utilise best practice and first-class Health & Safety behaviours
• Collaboration with dispatch team to improve the customer claims journey
• Use self-initiative

Benefits

• 9% employer contributed pension
• 50% off home, motor and pet insurance plus free Green Flag breakdown cover
• Additional optional Health and Dental insurance
• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
• Generous holidays
• Buy as you earn share scheme
• Employee discounts and cashback
• Plus, many more

We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.

Be yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We\'re delighted to feature as one of the UK\'s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you\'re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you