Roadside Technician

Allianz; Croydon; Hybrid; GBP 42,000 - 55,000; Full time

Job summary

A leading insurance provider in Croydon is seeking a skilled Roadside Technician to join their team. This role involves providing exceptional roadside assistance and utilizing diagnostic tools to conduct repairs on-site. Successful candidates will have a background in mechanics, hold relevant qualifications, and demonstrate excellent customer service skills. With a salary starting at £42,000 plus bonuses, this position offers a diverse work environment and opportunities for professional development.

Benefits

Competitive salary

Annual leave

Private Medical Cover

Pension contributions

Employee Assistance Programme

Qualifications

• Qualified mechanic or roadside technician with diagnostic experience.
• Excellent fault finding and repair skills with customer-facing capabilities.
• Full driver's license and adaptability to changing circumstances.

Responsibilities

• Provide roadside assistance to customers, ensuring timely vehicle repairs.
• Utilize diagnostic technology to repair vehicles on-site or arrange recovery if necessary.
• Offer excellent customer service and take ownership of assistance jobs.

Skills

Diagnostic equipment experience

Fault finding and repair skills

Excellent customer service skills

IT competence

Flexibility and adaptability

Education

Manufacture apprenticeship or equivalent City & Guilds Technician Certificate

Parts I and II NVQ/B-Tech diploma

Job description

Job Title: Roadside Technician

Reporting to: Regional Manager

Department: Technical Operations

Location: East London

About the job

Multiple locations across the UK!

Are you a qualified mechanic or roadside technician looking for change? Do you like variety in your job and being responsible for your daily work? Then this is worth a read!
Our high performing national roadside assistance team is looking for enthusiastic, personable and driven individuals to join them. You will be fully trained to provide a first-class service to ensure our customers can get back on the road safely and in a timely fashion. Starting and finishing from your home you will drive one of our fully equipped vans which will enable you to offer an excellent level of service.

You will ensure that our customers receive an excellent service highlighting our roadside assistance service as the best in class. Our roadside repair technicians are empowered to take ownership of each assistance job they attend, by making the best and most appropriate decisions for each customer, to ensure they can continue their journey in their moment of need.

They say variety is the spice of life and there is no shortage of variety in this role! You will be empowered to use your excellent customer service skills and technical knowledge to repair the vehicle at scene using various technologies and diagnostic systems. Or if necessary, undertaking or arranging recovery of the vehicle when it requires dealer workshop attention. In short, you will take responsibility for making the best and most relevant decisions for each customer to ensure they are back on the road in their moment of need. No two days are the same!

This is an extremely rewarding job where you receive instant feedback from the customer, receive excellent industry leading training and also motivated by a variety of achievable targets with financial rewards!

Salary

• £42,000 plus per annum
• £ 8,000 bonus
• Plus a guaranteed additional £3,000 bonus in the first 12 months
• £55,000 achievable OTE
• Additional Rewards & Bonuses Including the prestigious "Technician of the Year"
• Top performers achieving North of £60,000

Hours/Shifts

• No working overnight or 12 hour shifts! Our shifts average a 42.75 hour working week between the hours of 7am and 10pm Monday to Sunday
• Start times are regular each week alternating between 7AM and 11AM , giving you 2 weekends off a month and you are notified 12 months in advance so you can manage your work/life balance!
• Able to start a little earlier or finish a little later? You will be paid a generous overtime rate
• Working a Bank holiday? We provide a Bank Holiday financial supplement and a day off in lie

What we're looking for

• You will be an experienced vehicle or roadside technician
• You must have diagnostic equipment experience
• You will have excellent fault finding and repair skills
• You must have excellent customer facing skills
• You will have a good level of IT competence
• You must have a full drivers' licence
• You will be flexible and adaptable to changing circumstance

Qualifications

• Manufacture apprenticeship or equivalent City & Guilds Technician Certificate Parts I and II NVQ/B-Tech diploma

You will receive excellent training for this role as we are dedicated to 'Achieving Excellence Through Learning.' You are always encouraged to bring your ideas and highlight any areas for improvement in processes.

If you are not already EV trained, we will provide training you to at least EV Level 3 IMI Accredited & ATA Level 3 roadside diagnostics technician.

Staff Benefits

In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
We will provide you with competitive annual leave and contribute up to 6.5% towards a company pension scheme. You will have access to a range of discounts on Allianz products, as well as vouchers and discounts for high street and online retailers. You will also benefit from our Private Medical Cover, competitive annual leave, annual Flu vaccination, annual Eye Care vouchers, discounted travel/pet/musical/home/car Insurance, Roadside Assistance free after 6 months' probation and up to three paid days for Corporate Social Responsibility.

We also provide a comprehensive Employee Assistance Programme (EAP) which is available from day one of employment. Confidential 24/7 helpline and an app to access life, money and wellbeing resources including mental wellbeing support, debt and legal advice.

Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.