Roadside Patrol Team Lead: Lead Techs, Drive Results

Direct Line Group Careers; Frome; On-site; GBP 42,000 - 48,000; Full time

Job summary

A leading insurance provider in the United Kingdom is seeking a Roadside Patrol Leader in Frome. This permanent role offers a competitive salary of up to £48,000 OTE, including a £42,000 base salary and numerous benefits like a 9% employer-contributed pension and discounts on insurance. You will split your time between roadside patrol duties and overseeing technician performance, ensuring customer satisfaction and safety. This is a unique opportunity to join a diverse team focused on exceptional customer service and career growth.

Benefits

9% employer-contributed pension

50% off home, motor and pet insurance

EV car scheme

Generous holidays

Employee discounts and cashback

Qualifications

• Be 21 or over for insurance purposes.
• Develop effective coaching relationships with team members.
• Translate business strategies into actionable goals.

Responsibilities

• Manage day-to-day performance of roadside technicians.
• Ensure safe working practices and compliance.
• Improve customer claims journey through collaboration.

Skills

Vehicle repair experience

Coaching and mentoring

Collaboration

Education

Level 3 qualification in vehicle repair or equivalent

Job description

A leading insurance provider in the United Kingdom is seeking a Roadside Patrol Leader in Frome. This permanent role offers a competitive salary of up to £48,000 OTE, including a £42,000 base salary and numerous benefits like a 9% employer-contributed pension and discounts on insurance. You will split your time between roadside patrol duties and overseeing technician performance, ensuring customer satisfaction and safety. This is a unique opportunity to join a diverse team focused on exceptional customer service and career growth.