Road Service Patrol

RAA; Mile End; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive service provider in Mile End seeks a confident individual for roadside repairs and diagnostics. The role requires strong customer service and automotive skills, including knowledge of vehicle operations and diagnostics. With extensive training provided and generous leave options, this opportunity prioritizes employee success and community service. Join a trusted name to make a difference in the lives of Australian motorists. Apply by 9.00 am on the specified date to seize this chance and join a passionate team.

Benefits

Company provided vehicle

Ongoing training & development

Corporate health insurance plan

Generous leave policy

Employee discounts

Qualifications

• Minimum trade level Certificate III in Automotive - Mechanical or Electrical required.
• Automotive industry background with exceptional customer service experience recommended.
• Knowledge of vehicle operation and current diagnostic practices needed.

Responsibilities

• Perform roadside repairs and diagnostics using automotive skills.
• Provide suitable solutions to members while maintaining customer service.
• Promote RAA services and products during member interactions.

Skills

Customer service skills

Automotive knowledge

Diagnostic skills

Time management

Attention to detail

Education

Certificate III in Automotive - Mechanical or Electrical

Job description

• Generous remuneration package, including shift penalties + 5 weeks leave every 9 months
• Company provided vehicle, tools, PPE & uniform + start from home options
• Multiple permanent full-time positions starting Monday 23rd February 2026

An exciting opportunity has become available for you to join an SA icon and provide professional assistance to our Metropolitan Adelaide members and commercial customers, who experience the inconvenience of an unexpected breakdown. This role will be ideal if you enjoy providing exceptional customer service and have good diagnostic skills to help our members get back on the road. You will:

• Carry out roadside repairs and diagnosis using your automotive knowledge and skills.
• Provide appropriate member solutions while maintaining exceptional customer
• Be prepared, focused and courteous with every customer interaction and conduct yourself in a professional and efficient manner.
• Promote all RAA Services and Product offerings when appropriate.
• Receive the satisfaction of providing essential road service to our community within a time of need.
• Plus much more.

About you

You are a confident and passionate self‑motivated individual who enjoys working in a high performing culture. You’re passionate about helping our community (and members) and want to make a difference.

At RAA we hire on cultural add first and technical fit second, however, to be successful in this role you will also need:

• Minimum trade level Certificate III in Automotive - Mechanical or Electrical (Mandatory)
• Automotive industry background with a track record of exceptional customer service
• Knowledge of vehicle operation, components, and current‑day diagnostic practices with a variety of makes & models of vehicles
• Ability to work shift work
• Must be physically fit to work in all environments, have excellent time management skills, take pride in your work and presentation
• Outstanding attention to detail along with excellent verbal and written communication skills
• Be an innovative thinker with the ability to multi‑task and manage competing priorities

We pride ourselves on ensuring our staff succeed, and as such, RAA will provide a thorough and structured training program. The role will be commencing Monday 23rd February 2026 which will include 5 weeks full‑time training.

About us

We’re proud to be one of South Australia’s most iconic brands, trusted by members for more than 120 years. SA born‑and‑bred, RAA might be best known for our road service and insurance products, but we’re excited to be continuously diversifying to better help our members and community.

Our goal? To make life better for South Australians. That’s why we’re proud to offer a range of services to our 820,000+ members, including travel, energy, solar and battery, electric vehicle charging, our RAA Rewards program and more. With motoring still a priority, we’re just as passionate as we were in 1903 about road safety, advocating for a safer SA into the future.

We’re also one of the state’s largest employers, with more than 1100 employees working across our local sites at Mile End, RAA Place (CBD) and Adelaide Airport and our many retail and travel shops. With new office spaces in the city and city fringe in the works, and a buzzing people‑first culture, we’re proud to be the State’s #1 Employer Brand.

We love our people at RAA and believe our employees should be rewarded for being a part of the RAA family. Some of our employee benefits include:

• RAA funded Drivers Licence
• Enjoy the benefits of shift work on a rotating roster (6 weeks advanced notice) + 5 weeks leave every 9 months
• Company provided uniform, PPE, and the use of fully equipped tool of trade company van
• Free RAA premium road service
• Access to our Member Benefits program
• Generous discounts on all RAA products
• Ongoing Training & Development opportunities and a Study Support Program
• Wellbeing facilities and Corporate Health Insurance Plan

To be part of something bigger and work for a passionate South Australian organisation with members at heart click ‘Apply’ to submit your application by: 9.00am Monday 15th December 2025.

You’ll need to provide evidence of your eligibility to work in Australia and we’ll also need you to undertake a police check and functional capacity assessment before you can work with us at RAA.

We are committed to building a workplace that’s diverse and inclusive, where employees are embraced for their unique qualities and valued for their contributions. We believe a diverse and inclusive workplace brings out the best in everyone and helps us to give our members better service. That's why we encourage applications from everyone, including people living with disability, job seekers of all ages, First Nations Peoples, members of the LGBTIQA+ community and people from culturally diverse backgrounds.