Road Freight Forwarder

Forces Recruitment Solutions Group Ltd; Birmingham; On-site; GBP 35,000; Full time

Job summary

A freight forwarding company is seeking a Road Freight Forwarder in Birmingham. The ideal candidate will ensure quick and cost-effective delivery of customer goods. Responsibilities include managing key client relationships and handling shipment queries. A-level qualifications and customer service experience are essential. Benefits include free parking and training opportunities.

Benefits

Free parking

Training and development

Electric car scheme

Health cash plan

Bonus

Access to benefits platform

Qualifications

• Strong planning and attention to detail.
• Excellent customer service and communication skills.

Responsibilities

• Be the main point of contact for some key clients.
• Develop relationships with key stakeholders.
• Manage shipment flows and find solutions for the client.
• Daily handling of shipments/quotes/queries.
• Provide excellent customer service and prompt responses.

Skills

Excellent customer service and communication skills

Strong planning and attention to detail

Education

A-level qualifications

Job description

A company specialising in freight forwarding and supply chain management is seeking a Road Freight Forwarder to ensure customer goods are delivered quickly and cost-effectively. The Road Freight Forwarder will ideally have excellent customer service and customer-facing experience, have minimum A-level qualifications, strong planning and attention to detail, and ideally have previous experience in European road freight.

Applications from ex-military personnel are strongly encouraged

Key Responsibilities

• Be the main point of contact for some key clients
• Develop relationships with key stakeholders and gain a deep understanding of the client’s requirements
• Manage shipment flows and find solutions for the client
• Daily handling of shipments/quotes/queries
• Understand individual customer requirements and build strong and lasting relationships with them
• Provide excellent customer service and prompt responses
• Input relevant information into internal systems and follow any relevant procedures
• Take ownership of your workload and manage tasks

Knowledge, skills and qualifications

Essential:

• A-level qualifications
• Excellent customer service and communication skills
• Strong planning and attention to detail

Desirable:

• Completed a degree
• Previous experience within European road freight
• Demonstrable skills within a customer-facing role

Salary: £35,000

Benefits: free parking, training and development, electric car scheme, health cash plan, bonus, access to benefits platform and more