RMA Technician- Technical Returns Administrator

Resideo; Oldham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global leader in smart home technology is seeking an RMA Technician to support returns and repair operations at the Middleton site. You will solve technical challenges, perform repairs at the component level, and collaborate with cross-functional teams. Ideal candidates have a minimum of 3 years of experience in electronics and strong troubleshooting skills. This full-time position offers a competitive salary and excellent benefits.

Benefits

Stable permanent role

Excellent company benefits

Opportunities for career progression

Qualifications

• Minimum of 3 years relevant experience in electronics.
• Experience with home automation and entertainment hardware.
• Understanding of networking protocols including Ethernet, Wi‑Fi, and ZigBee.

Responsibilities

• Troubleshoot, test, and repair returned products down to component level.
• Ensure all RMA procedures are followed including ERP updates.
• Communicate clearly with internal teams regarding product status.

Skills

Electronics experience

Troubleshooting and repairing products

Soldering skills

Proficiency in Windows Excel

Quality Assurance

Education

Technical School or Higher Education

Job description

Description

ADI Snap One is now looking to recruit an RMA Technician- Technical Returns Administrator to join our Fulfillment and Quality team at our Middleton site. This is a key technical role supporting our returns and repair operations where precision problem-solving and collaboration are essential. We’re looking for someone who thrives in a fast‑paced environment is self‑motivated and enjoys working independently while contributing to team success.

As an RMA Technician you will be responsible for evaluating testing and repairing returned products supporting root cause analysis and ensuring accurate processing through our ERP systems. You’ll work cross‑functionally with engineering quality and fulfillment teams and play a vital role in maintaining high standards of service and operational excellence.

In return we offer a competitive base salary and a comprehensive benefits package plus the opportunity to grow your career with a global leader in smart home and security technology.

JOB DUTIES

Technical Evaluation & Repair

• Troubleshoot test and repair returned products down to component level.
• Perform soldering on through‑hole and surface mount components.
• Read and interpret schematic diagrams and follow test procedures.
• Identify operational issues and inconsistencies in returned units.

Process & System Management

• Ensure all RMA procedures are followed including ERP updates and product disposition.
• Accurately process and document returned products using business resource systems.
• Support Return to Vendor (RTV) processes and internal quality investigations.

Cross‑Functional Collaboration

• Partner with fulfillment operators engineers and product owners to resolve issues.
• Communicate clearly with internal teams and external dealers regarding product status and defects.
• Assist in training team members and contribute to continuous improvement initiatives.

YOU MUST HAVE

• Minimum of 3 years relevant experience in electronics.

WE VALUE

• Experience with home automation and entertainment hardware (Linux XML).
• Understanding of networking protocols including Ethernet Wi‑Fi and ZigBee.
• Technical School or Higher Education. Certification.
• Soldering experience and attention to detail in component‑level repair.
• Ability to communicate root cause findings to engineering tech support and suppliers.
• Proven experience in troubleshooting and repairing electrical / electronic products.
• Proficiency in Windows Excel and Word.

WHATS IN IT FOR YOU

• Stable permanent role working Monday to Friday.
• Excellent company benefits pension contribution.
• Genuine opportunities for career progression.
• Opportunity to work for a forward‑thinking global brand.

Key Skills

• Inventory Control
• Quality Assurance
• Six Sigma
• Lean
• Process Improvement
• Warehouse Experience
• Materials Handling
• Acquisitions
• Box Truck Experience
• Quantitative Analysis
• Quality Control
• Logistics

Employment Type: Full‑Time

Experience: years