Risk Manager - Customer Operations in Snelston

Energy Jobline ZR; Snelston CP; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading energy job board is seeking a Risk Manager to support customer operations and mitigate business risks. The role requires an analytical mindset, strong communication skills, and the ability to thrive in a collaborative environment. This permanent position offers a hybrid working model with three days at the Nottingham office. Competitive benefits and career progression opportunities are available.

Benefits

Generous holiday entitlement

Private medical insurance

Flexible working arrangements

Qualifications

• Ability to drive change and enthusiasm to learn.
• Strong written and verbal communication skills.
• Ability to navigate uncertainty and make informed decisions.

Responsibilities

• Develop understanding of business strategies and risk profile.
• Analyze data to identify risks and trends.
• Provide guidance on risk policies and programs.
• Support customer operations during audits and exams.

Skills

Analytical mindset

Problem-solving

Communication skills

Collaboration

Job description

Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub. We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide.

We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.

Job Description

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire

Risk Manager - Customer Operations

About the Role

As a Risk Manager in the UK Risk Office, you will support Customer Operations by providing professional risk judgment that enables business partners to tackle major business challenges. In this role, not only will you lean into your analytical and problem solving skills by developing and deploying innovative solutions to mitigate risks to the business, but you will also grow your strategic and influencing skills as you create and implement risk strategies that enable Customer Operations to consistently deliver good outcomes. You will create order and sense out of complexity and uncertainty and enable confident, data‑inspired decision making.

In this role, you will thrive in a cross‑functional and collaborative environment that values unique perspectives, rewards innovation, and challenges the status quo. As an integral member of the team, you will have a high level of exposure across the business, partnering closely with senior business and risk office leaders, Customer Operations, Compliance, Legal, and Operational Risk Management.

What You Will Do

• Develop a deep understanding of business strategies, products, services, and risk profile;
• Identify and assess the impact of the changing regulatory environment on business objectives and risk appetite through Enterprise Risk Assessments;
• Analyse data to proactively identify risks and trends and provide insights that support internal customers in decision‑making;
• Provide guidance and advice to business partners on implementing risk policies and programs;
• Work collaboratively between the risk, compliance, legal, and other business support functions;
• Ensure independent escalation of risk management gaps, issues, and concerns to business stakeholders, including emerging risks and regulatory focus areas;
• Identify opportunities to improve risk management practices and develop solutions to perfect risk management, eliminate waste, and deliver an exceptional customer experience;
• Drive containment and remediation of process breakdowns in conjunction with compliance, legal and business process teams;
• Audit and Exam Management – Provide support to Customer Operations during audits and regulatory exams; support in the delivery of key risk mitigation and remediation activities;
• Leverage strong written and verbal communication skills to present risk topics to business and functional stakeholders;

What We Are Looking For

You should have an appetite to drive change, understand our business and have an enthusiasm to learn. An analytical mindset and the ability to break down problems and identify great solutions is critical.

• Curious and Analytical – You ask why, explore possibilities, and bring your unique perspective to the table. You are comfortable with ambiguity and are a truth seeker. You make it your business to master the data and signals to drive innovative solutions that are grounded in evidence.
• Communicative and Influential – You communicate complex ideas concisely and convincingly. You adjust your communication to your audience and are comfortable with presenting to senior leaders.
• Discerning and Deliberative – You are careful and methodical, navigate uncertainty and risks expertly, and have a knack for steering away from impulsive or ill‑informed decisions.
• Action‑Oriented and Results‑Driven – You have a desire to take action, try new things, and sometimes fail. Roadblocks won’t set you back, because you’ll stay focused on your goals. You’re organised, able to juggle multiple deliverables, and prioritise your work while keeping the customer at the forefront of everything you do.
• Up for a Challenge – Big, undefined, unfamiliar, and complex problems will be exciting for you as you work to identify well‑rounded solutions. You have an insatiable appetite for learning, and are constantly seeking out new challenges.
• Collaborative and Team‑Oriented – You value diverse perspectives and seek insights from others. You bring energy to the group and rally them around a common goal.

Where and how you'll work

This is a permanent position based in our Nottingham office.

We have a hybrid working model which gives you flexibility to work from our offices and from home.

We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays.

Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you.

What's in it for you

• Bring us all this – and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation;
• We offer high‑performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers);
• Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season‑ticket loans, cycle to work scheme and enhanced parental leave;
• Open‑plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head‑office has a fully‑serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café;

What you should know about how we recruit

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.

We also partner with organisations including the Women in Finance and At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:

• REACH – Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority groups and allies;
• OutFront – to provide + support for all associates;
• Mind Your Mind – signposting support and promoting positive mental wellbeing for all;
• Women in Tech – promoting an inclusive environment in tech;
• EmpowHER - network of associates and allies focusing on developing future leaders, particularly for talent in our industry;

Capital One is committed to in the workplace.

If you require a reasonable adjustment, please contact [e-mail]. All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.

For technical support or questions about Capital One’s recruiting process, please send an email to [e-mail].