Risk & Compliance Solicitor

HarKaye Core Talent; Manchester; Remote; GBP 40,000 - 45,000; Full time

Job summary

A respected legal firm in Manchester is seeking an experienced Complaints Solicitor to join their Risk & Compliance team. This role offers the opportunity to manage client complaints across various legal departments, providing essential support in resolving issues professionally. Ideal candidates will possess strong communication skills and a genuine dedication to client service, with a competitive salary between £40,000 and £45,000.

Qualifications

• Experienced Complaints Solicitor with strong communication skills.
• Genuine passion for client service.
• Ability to manage and resolve client complaints.

Responsibilities

• Manage and resolve client complaints across various legal departments.
• Liaise with clients to understand their concerns thoroughly.
• Act as primary contact for client complaints.

Job description

Job Description

Risk & Compliance Solicitor / Complaints Solicitor

Salary : £40,000 – £45,000 DOE

Location : Manchester (Remote)

HarKaye are seeking an experienced Complaints Solicitor to join the firm's Risk & Compliance team. This is an excellent opportunity for a qualified solicitor with strong communication skills and a genuine passion for client service to take ownership of the end-to-end complaints process within a respected and forward‑thinking legal environment.

The Role

As a Complaints Solicitor, you will manage and resolve client complaints across a range of legal departments, ensuring all matters are handled promptly, fairly, and in accordance with regulatory requirements. You will act as the primary point of contact for client concerns, liaising with Fee Earners, Solicitors, and the Legal Ombudsman to achieve effective resolutions while maintaining the firm's high standards of professionalism and service.

Key Responsibilities

• Acknowledge, investigate, and respond to client complaints in a professional and empathetic manner.
• Liaise with clients to fully understand their concerns and identify suitable informal or formal resolutions.
• Communicate with Fee Earners and Solicitors of all …