Risk and Control Manager

The Automobile Association; Cheadle; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

25 days leave

Pension contributions

Free breakdown membership

GP & wellbeing support

Employee discounts

Job summary

The AA is seeking a proactive risk and control professional to join Roadside B2C. You will strengthen the risk and control environment, coordinate risk events, and drive the annual Risk & Control Self-Assessment with business owners.

In this role you will maintain risk registers, challenge remediation plans, and deliver clear risk reporting to governance forums, influencing improvements with evidence-based insights.

Qualifications

• Experience in risk and control management within consumer services.
• Strong analytical and problem-solving abilities with evidence-based reasoning.
• Ability to challenge stakeholders constructively using data and policy.

Responsibilities

• Strengthen Roadside B2C risk and control environment for informed decision-making.
• Coordinate risk event management and annual Risk & Control Self-Assessment.
• Maintain Roadside B2C risk register and monitor remediation actions.
• Collaborate with risk owners to reassess exposure and control effectiveness.
• Facilitate reporting for governance forums with clear risk insights.

Skills

Risk & control management

Analytical skills

Judgement

Stakeholder management

Communication

IT systems knowledge

Root cause analysis

Remediation oversight

Tools

AA risk systems

Job description

Responsibilities

• Play a key role in strengthening the Roadside B2C risk and control environment, helping leaders understand risk and make well-informed decisions.
• Coordinate risk event management and facilitate the annual Risk and Control Self-Assessment
• Build broad stakeholder engagement across Roadside Consumer (B2C) while helping embed effective risk management and Consumer Duty in day-to-day decision-making., If you enjoy getting underneath complex issues, examining evidence and helping a business apply risk standards consistently, this is an opportunity to make a practical impact within Roadside B2C.
• Maintain a clear and current Roadside B2C risk register so risks are appropriately identified, assessed, documented and monitored.
• Coordinate the risk event management process from triage through root cause analysis and sustainable closure, supporting business owners to understand underlying causes and deliver proportionate, sustainable remediation.
• Partner with risk and control owners to keep the B2C risk and control environment under active review, reassessing exposure and control effectiveness when events or business changes occur.
• Facilitate the annual B2C Risk and Control Self-Assessment, coordinating evidence review, control testing, constructive challenge and scoring in line with Group methodology.
• Ensure risks, controls, risk events and associated actions are accurately and consistently maintained in the Group risk system, supporting good governance and reliable risk information.
• Work with business owners on risks outside appetite and key risk indicators outside tolerance, constructively challenging the quality of remediation plans, ownership and evidence of progress.
• Produce clear and insightful risk reporting and monitor remediation and audit actions, ensuring governance forums have an accurate view of exposure, control effectiveness, emerging issues and areas requiring attention.
• Strong risk and control management expertise, including practical experience of risk assessment, designing effective controls, , monitoring risk indicators and oversighting customer rectification.
• Experience of risk and incident management, including root cause analysis and developing sustainable remediation.
• Strong analytical and judgement skills, with the ability to work independently, examine evidence, identify underlying causes and reach proportionate conclusions.
• Confidence providing constructive challenge and influencing stakeholders through evidence, policy and methodology.
• Strong communication and stakeholder management skills, including the ability to explain risk clearly, provide constructive challenge and produce clear risk management reporting.
• Good working knowledge of how IT systems, processes and interfaces fit together, with the ability to identify how these can contribute to risk events and control weaknesses.
• Commercially pragmatic, with the ability to balance customer, regulatory and commercial considerations when assessing risk and control issues.

Working alongside Roadside B2C leaders as a first-line risk professional, you'll bring framework knowledge, sound judgement and constructive challenge to help business owners manage risk effectively. You'll facilitate the required risk and control processes, examine evidence, maintain the quality of risk documentation and help ensure risk, control and remediation activity is completed consistently and to the required standard. You'll coordinate risk event management from initial triage through root cause analysis and sustainable closure, working with the relevant business owners to make sure underlying causes are understood, remediation is proportionate and effective, and lessons learned strengthen the control environment. You'll also facilitate the annual B2C Risk and Control Self-Assessment and provide clear, well-evidenced reporting for risk management and governance forums.

Nice to Have

• Experience using AA/Group risk systems, or similar risk and control platforms, to maintain accurate and consistent risk information.
• Experience presenting risk insight through management or governance forums.

About the Company

For over a century, The AA has been keeping Britain moving. Today, millions of drivers trust us to be there when it matters most, and we're equally committed to supporting the people who make that possible. With a 4.5-star Glassdoor rating, we've built a culture where colleagues are empowered to grow, collaborate and make a real impact for our customers on every journey. Which has been recognised by Sunday Times "Best Places to Work" for the last two years.

At The AA, we value the unique perspectives, experiences and ideas that our people bring. We've nurtured a workplace where everyone feels valued, respected and empowered to do their best work.

Through our employee communities and inclusion initiatives, we've created opportunities for people to connect, share experiences and influence positive change across the business. This is a place where your voice matters and where you can belong, grow and succeed.

Benefits

We believe in rewarding our people. That's why we offer a comprehensive benefits package including;

• 25 days' annual leave plus bank holidays, the option to buy additional holiday
• Up to 7% employer pension contribution
• Free AA breakdown membership from Day One with 50% discount for family and friends, discounts on AA products including car and home insurance
• 24/7 GP access and wellbeing support for you and your family
• A wide range of employee discounts, including our popular car salary sacrifice scheme