Risk and Compliance Specialist

The AA; Basingstoke; Hybrid; GBP 55,000 - 85,000; Full time

Benefits offered by this job

Annual bonus

Free breakdown membership from Day One

Employee discounts

Job summary

The AA is seeking a Risk & Compliance professional to lead embedding AAUICL’s Risk Management Framework and ensure robust governance across operations. Reporting to the Head of Risk, Compliance and Operations, you will partner with Risk Owners and drive practical improvements that strengthen controls and customer outcomes.

You will coordinate regulatory reporting, assess risks, and guide teams to meet GFSC, FCA and Solvency II obligations, while maintaining a pragmatic, process-focused approach

Qualifications

• Strong experience within UK personal lines insurance, with a solid understanding of operational risk and compliance gained through frontline, advisory or assurance roles.
• Strong analytical capability, with the ability to connect information across data sets and make clear, timely recommendations.
• A pragmatic approach to problem-solving, with sound judgement around decision-making, escalation and risk mitigation.
• Confident stakeholder skills, with the ability to build productive relationships, influence effectively and work across different levels of an organisation.
• Clear written and verbal communication skills, including the ability to translate complex technical or regulatory information into accessible guidance.
• Strong planning, organisation and attention to detail, with experience developing or implementing policies, processes or procedures and managing priorities to deadlines.

Responsibilities

• Develop and embed AAUICL’s Risk Management Framework, aligning with Group Risk & Compliance so that risk systems and processes remain fit for purpose and support business needs.
• Partner with Risk Owners to identify, assess and manage risks, facilitating assessments and recommending practical improvements that strengthen controls and mitigate issues.
• Analyse risks, issues and incidents to identify root causes and provide clear reporting that supports informed decisions and effective governance.
• Support compliance with relevant statutory, legislative and regulatory requirements, including GFSC, FCA and Solvency II requirements, helping colleagues and outsourced service providers understand their obligations.
• Maintain effective Conduct and Customer Outcomes arrangements, helping the business identify and reduce the risk of poor customer outcomes.
• Oversee key third‑party and outsourcing arrangements, compliance risks, registers and control activity to support an effective Risk & Compliance function and strong lines of defence.
• Coordinate compliance and audit actions, regulatory submissions and reporting for governance forums, helping ensure actions and deadlines are managed through to completion.

Skills

UK personal lines insurance

Analytical thinking

Stakeholder management

Communication skills

Problem solving

Organisational skills

Education

Degree-level education

Job description

Company Description / Business Unit

For over a century, The AA has been keeping Britain moving. Today, millions of drivers trust us to be there when it matters most, and we're equally committed to supporting the people who make that possible. With a 4.5-star Glassdoor rating, we've built a culture where colleagues are empowered to grow, collaborate and make a real impact for our customers on every journey. Which has been recognised by Sunday Times “Best Places to Work” for the last two years.

Location

Basingstoke (Hybrid working, 3 office days per week)

Employment Type

Permanent

Why Join Us?

• Annual bonus, free AA breakdown membership from Day One and access to a wide range of employee discounts
• Help strengthen the risk and control framework for AAUICL, The AA’s in-house insurance company
• Influence risk, compliance and customer outcomes through practical advice and clear governance reporting
• Build broad exposure across Risk & Compliance, Group Internal Audit, Risk Owners and regulatory activity

This is the job

If you enjoy turning complex risk and regulatory requirements into clear, practical action, this is an opportunity to make a visible impact within AAUICL, The AA’s in-house insurance company.

Reporting to the Head of Risk, Compliance and Operations, you’ll help develop and embed AAUICL’s risk and control framework, supporting the business to achieve its strategic objectives while keeping good customer outcomes at the heart of decision-making. You’ll partner with Risk Owners and colleagues across The AA, helping identify, assess, mitigate and report risks, while supporting compliance with relevant regulatory requirements.

You’ll also help keep compliance, audit and regulatory actions moving through to completion, bringing together strong analysis, attention to detail and confident stakeholder communication. This role will suit someone who takes a pragmatic, process-focused approach and can translate complex information into clear guidance.

What will I be doing?

• Develop and embed AAUICL’s Risk Management Framework, aligning with Group Risk & Compliance so that risk systems and processes remain fit for purpose and support business needs.
• Partner with Risk Owners to identify, assess and manage risks, facilitating assessments and recommending practical improvements that strengthen controls and mitigate issues.
• Analyse risks, issues and incidents to identify root causes and provide clear reporting that supports informed decisions and effective governance.
• Support compliance with relevant statutory, legislative and regulatory requirements, including GFSC, FCA and Solvency II requirements, helping colleagues and outsourced service providers understand their obligations.
• Maintain effective Conduct and Customer Outcomes arrangements, helping the business identify and reduce the risk of poor customer outcomes.
• Oversee key third‑party and outsourcing arrangements, compliance risks, registers and control activity to support an effective Risk & Compliance function and strong lines of defence.
• Coordinate compliance and audit actions, regulatory submissions and reporting for governance forums, helping ensure actions and deadlines are managed through to completion.

What do I need?

You’ll Bring

• Strong experience within UK personal lines insurance, with a solid understanding of operational risk and compliance gained through frontline, advisory or assurance roles.
• Strong analytical capability, with the ability to connect information across data sets and make clear, timely recommendations.
• A pragmatic approach to problem‑solving, with sound judgement around decision‑making, escalation and risk mitigation.
• Confident stakeholder skills, with the ability to build productive relationships, influence effectively and work across different levels of an organisation.
• Clear written and verbal communication skills, including the ability to translate complex technical or regulatory information into accessible guidance.
• Strong planning, organisation and attention to detail, with experience developing or implementing policies, processes or procedures and managing priorities to deadlines.

Nice to Have

• Knowledge of GFSC, FCA or Solvency II requirements.
• Degree-level education or equivalent relevant experience.
• Experience working across UK and Gibraltar operations, or within a cross‑jurisdictional insurance or regulatory environment.

Belonging at The AA

At The AA, we value the unique perspectives, experiences and ideas that our people bring. We've nurtured a workplace where everyone feels valued, respected and empowered to do their best work. Through our employee communities and inclusion initiatives, we’ve created opportunities for people to connect, share experiences and influence positive change across the business. This is a place where your voice matters and where you can belong, grow and succeed.

Driven by People, Rewarded by Benefits

We believe in rewarding our people. That's why we offer a comprehensive benefits package including;

• 25 days' annual leave plus bank holidays, the option to buy additional holiday
• Up to 7% employer pension contribution
• Free AA breakdown membership from Day One with 50% discount for family and friends, discounts on AA products including car and home insurance
• 24/7 GP access and wellbeing support for you and your family
• A wide range of employee discounts, including our popular car salary sacrifice scheme