Rightnow Data Consultant

Square One Resources; United Kingdom; Remote; GBP 30,000 - 40,000; Part time

Job summary

A recruitment agency is seeking a RightNow Data Analyst for a part-time contract role focused on supporting data extraction and archival processes. Ideal candidates will have strong SQL skills and experience with RightNow (Oracle Service Cloud) or similar systems. This position offers remote work and is suitable for someone who excels at data validation and has excellent analytical abilities.

Qualifications

• Experience working with RightNow (Oracle Service Cloud) or similar CRM systems.
• Strong SQL and data query skills.
• Excellent attention to detail and analytical ability.
• Comfortable working independently and managing multiple data requests.
• Good communication skills for liaising with technical and non-technical stakeholders.

Responsibilities

• Support data extraction and query activities within the RightNow environment.
• Validate and reconcile data prior to archiving.
• Run data quality checks and assist with data preparation for storage or migration.
• Collaborate with data, IT, and business teams to resolve data-related queries.
• Maintain accurate documentation of processes and findings.

Skills

SQL

Data analysis

Data validation

Problem-solving

Attention to detail

Tools

RightNow (Oracle Service Cloud)

Job description

Job Title: RightNow Data Analyst
Location: Remote
Start Date: November
Job Type: Contract - Part time

Our client is seeking a Data Analyst to support an ongoing data archiving project as part of their Customer Experience transformation. This role will focus on RightNow (Oracle Service Cloud) data - assisting with data queries, validation, and preparation for archive following extraction.

The Role:

You'll work closely with the data and CX teams to ensure all extracted data is complete, accurate, and ready for archival. This is a hands-on role ideal for someone with strong SQL and analytical skills who enjoys problem-solving and working with large datasets.

Key Responsibilities:

• Support data extraction and query activities within the RightNow environment.
• Validate and reconcile data prior to archiving.
• Run data quality checks and assist with data preparation for storage or migration.
• Collaborate with data, IT, and business teams to resolve data-related queries.
• Maintain accurate documentation of processes and findings.

About You:

• Experience working with RightNow (Oracle Service Cloud) or similar CRM systems.
• Strong SQL and data query skills.
• Excellent attention to detail and analytical ability.
• Comfortable working independently and managing multiple data requests.
• Good communication skills for liaising with technical and non-technical stakeholders.

If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format.

Disclaimer

Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies.
Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.