Right Care Flow Coordinator | South London and Maudsley NHS Foundation Trust

South London and Maudsley NHS Foundation Trust; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare organization in the City Of London seeks a Right Care Coordinator to support the Right Care Team in facilitating patient discharges and improving the efficiency of mental health services. The role involves collaboration with various professionals and ensuring effective communication within the multidisciplinary team. Ideal candidates will possess strong clinical skills and experience as a mental health support worker.

Benefits

Generous pay

Flexible working options

Career development opportunities

Accommodation for key workers

NHS discounts on retail brands

Counselling services

Cycle to work scheme

Childcare vouchers

Qualifications

• Experience as a mental health support worker.
• Ability to liaise effectively with health care professionals.
• Experience in discharge planning and patient care.

Responsibilities

• Collaborate with professionals to assess inpatient demand.
• Support proactive discharge planning from day one.
• Communicate concerns regarding patient discharge.

Skills

Excellent clinical skills

Strong communication skills

Collaboration with multidisciplinary teams

Job description

An opportunity has arisen for a Right Care Coordinator in our Right Care Team based at the Ladywell Hospital in Lewisham. The post holder will work as an experienced mental health support worker with our experienced service manager to facilitate discharge at the earliest opportunity for people that have been admitted into hospital.

The Right Care Practitioner will work across the Ladywell Unit wards and outside the borough, where and when necessary.

The primary purpose of this post is to support the Right Care Team in reducing length of stay within inpatient and complex care services and creating capacity and flow across the whole mental health system.

For further details please refer to attached advertisement.

Main duties of the job

• To work in collaboration with a broad range of professionals to gain intelligence regarding inpatient demand and anticipated discharges and extended periods of leave.
• To work closely with ward teams to support staff to be proactive about discharge planning from day one of admission.
• To be integral to decision‑making about patient care and discharge in liaison with all other health professionals.
• To assist the multidisciplinary team in diffusing difficult situations when discharge plans become complex or there is conflict with the carers / other health professionals and to elevate to the Right Care Lead as necessary.
• To work closely with multi‑disciplinary teams to standardise good discharge planning practice throughout the Directorate.
• To communicate with all members of the multidisciplinary team when a concern is raised regarding a patient’s discharge, escalating to the Right Care Lead as necessary.
• To ensure good communication with patients and carers about plans for discharge.
• To be a visible presence on the inpatient wards to follow through with actions.

For further details, please refer to attached P.S.

Benefits

• Generous pay, pensions and leave, we offer a comprehensive pay, pensions and leave package which is dependent on the role and length of service.
• Work life balance, flexible working and support a range of flexible options, such as: part‑time working and job sharing.
• Career development, there are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes.
• Car lease, our staff benefits from competitive deals to lease cars.
• Accommodation, our staff benefits from keyworker housing available which is available on selected sites.
• NHS discounts, with discounts up to 10% from a variety of well‑known retail brands through Health Service Discounts website.

• Counselling services
• Wellbeing events
• Long service awards
• Cycle to work scheme
• Season ticket loan
• Childcare vouchers
• Staff restaurants

We look forward to receiving your application.

Detailed job description and main responsibilities

• To liaise on a daily basis with the inpatient wards to understand any plans for movement, i.e., section 17 leave or discharge.
• To work collaboratively with the health care professionals, patients and carers to ensure appropriate standards of care and communication are met.
• To support advanced planning across 7 days.
• To support forecasting by ensuring estimated discharge dates are recorded and updated.
• To employ excellent clinical and communication skills with inpatient colleagues to achieve optimum utilisation of beds.
• To ensure accurate bed state information is maintained in conjunction with the inpatient wards and Acute Referral Centre (ARC) including admissions, discharges, patients on leave or AWOL and anticipated Mental Health Act Assessments and CTO recalls.
• To record patient flow data accurately ensuring all information is captured and updated from daily ward reviews, bed management, DCCM and FEDS.
• To identify and elevate barriers to discharge to the Right Care Lead and any other relevant parties using initiative and sound clinical judgement.
• To provide early warning of patient flow risks, considering potential solutions and taking corrective action as appropriate and / or escalating as required.

For further details please refer to attached P.S.

For further details / informal visits contact: Lucy Sangowawa

This advert closes on Tuesday 25 Nov 2025.