Rider Onboarding Operations Representative

Deliveroo; Greater London; On-site; GBP 36,000 - 52,000; Full time

Job summary

Deliveroo in London is seeking a Rider Onboarding Operations specialist to own the onboarding journey end-to-end, ensuring the rider fleet meets customer demand and stays compliant.

You will monitor supply pacing, coordinate with external vendors and internal teams, and optimise onboarding workflows. Fluency in English and French, plus experience with tools like Salesforce or Google Sheets, will help you thrive in a fast-paced, global environment.

Qualifications

• Fluency in written and spoken English and French.
• Proven ability to communicate clearly across diverse teams and partners.
• Strong process-orientation with track record of optimizing workflows.
• Demonstrated analytical and problem-solving skills.
• Thrives in fast-paced, dynamic environments and adapts to changing priorities.
• Familiarity with Salesforce or Google Sheets for data tracking.

Responsibilities

• Own the rider onboarding journey end-to-end, removing friction and maintaining rider fleet levels.
• Monitor supply pacing and pipeline metrics across markets to meet recruitment targets.
• Coordinate daily with external vendors and internal teams to align on focus areas and resolve blockers.
• Audit and optimise onboarding workflows to improve funnel conversion.
• Support cross-market supply pipelines and share operational expertise with international markets.

Skills

English & French fluency

Clear communication

Process orientation

Analytical thinking

Adaptability

Digital tools proficiency

Tools

Salesforce

Google Sheets

Job description

Location: London, UK - Hybrid (3 days in office, 2 days remote)

Working pattern: flexible shift patterns, including a requirement to work 2 weekends every month

Language: English and French proficiency required

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do.
We’re looking for a talented individual to join our Rider Onboarding and Compliance Team. This is a bustling and vibrant team that helps applicants become riders to ensure we have enough riders in the fleet to supply customer demand and proactively ensure riders remain in service and compliant during their time with Deliveroo. This is the perfect opportunity to join an exciting, fast-growing business and expand your operational abilities.

What You’ll Be Doing

You’ll be joining the Rider Onboarding Operations team, working at the forefront of complex and high-impact cases. Here’s what your day-to-day might look like:

• Own the rider onboarding journey end-to-end, removing friction for applicants and maintaining healthy rider fleet levels to meet customer demand.

• Monitor supply pacing and pipeline metrics across assigned markets, taking proactive steps to keep recruitment targets on track.

• Coordinate daily with external vendors and internal teams to align on operational focuses, track task completion, and resolve blockers.

• Audit and optimise onboarding workflows, identifying system inefficiencies and proposing practical solutions to improve funnel conversion.

• Support cross-market supply pipelines, acting as a reliable operational expert to assist various international markets with their unique onboarding flows.

What You’ll Need to Thrive

Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:

• Fluency in written and spoken English and French

• Proven ability to communicate clearly and concisely across diverse teams, stakeholders, and external vendor partners.

• Strong process-orientation and attention to detail, with a track record of successfully managing and optimising complex workflows.

• Demonstrated analytical and problem-solving skills, with the ability to identify operational bottlenecks and propose practical solutions.

• Thrives in fast-paced, dynamic environments, showing adaptability to changing priorities and a continuous learning mindset.

• Familiarity with digital tools such as Salesforce (CRM) or Google Sheets for data tracking and reporting is an advantage.

Why Join Us?

At Deliveroo, customer care is central to how we build trust across our marketplace. You’ll work in a fast-paced, global environment where service excellence drives real impact.

• Make a visible impact every day

  Your work directly improves outcomes for customers, riders and restaurant partners.

• Grow through ownership

  Take responsibility for complex cases and help shape improvements to how we operate.

• Develop deep operational expertise

  Work across teams and markets to build strong regulatory and service knowledge.

• Deliver together in an inclusive culture

  Collaborative, values-driven teams that support how you work best.

We aim to create a fair interview process that lets your skills shine. Learn more about how we hire here.

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.