Rider Content & Communications Strategist

Deliveroo; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading food delivery service in London is looking for a Communications Specialist to engage and inform their network of riders through effective content strategies. This role involves managing digital communications channels, creating engaging content, and utilizing analytics to enhance rider experience. The ideal candidate is proficient in CRM platforms, has excellent written communication skills, and a strong attention to detail. This position offers the opportunity to impact a large community positively while growing with the company.

Benefits

Competitive benefits

Equity in the company

Inclusive workplace culture

Qualifications

• Experience with CRM platforms is ideal.
• Exceptional command of English with strong tone and style.
• Proficient proofreading and editing skills.
• Ability to manage competing tasks effectively.
• Familiarity with email marketing and A/B testing.

Responsibilities

• Engage our riders through digital content and communications.
• Create and manage rider content calendars and campaigns.
• Utilize social media analytics for content strategy.
• Draft communications for rider campaigns and initiatives.
• Review and proof all outgoing communications.

Skills

Understanding of CRM platforms

Excellent written and spoken English

Attention to detail

Time management

Experience in email marketing

Tools

Adobe Creative Suite

HTML/CSS

Figma

Job description

A leading food delivery service in London is looking for a Communications Specialist to engage and inform their network of riders through effective content strategies. This role involves managing digital communications channels, creating engaging content, and utilizing analytics to enhance rider experience. The ideal candidate is proficient in CRM platforms, has excellent written communication skills, and a strong attention to detail. This position offers the opportunity to impact a large community positively while growing with the company.