Revenues Officer - WMF2455e

Westmorland and Furness Council; Penrith; On-site; GBP 25,000 - 35,000; Full time

Job summary

A local government authority in Penrith is seeking a Revenues Officer to maximize collection and establish liabilities for council tax and rates. The candidate should have strong experience in a Revenues or Financial environment, excellent customer service skills, and proficiency in Microsoft Office. This role plays a crucial part in the transformation of the Revenues and Benefits Service, offering numerous benefits, including a competitive pension scheme and enhanced annual leave.

Benefits

Competitive pension scheme

Enhanced annual leave allowance

Various perks and discount schemes

Qualifications

• Experience in a Revenues or Benefits environment is essential.
• Proficient in ICT and Microsoft Office software.
• Demonstrated ability to solve problems and think analytically.

Responsibilities

• Maximise collection and establish liability for council tax and non-domestic rates.
• Assist with billing, recovery, and enforcement of outstanding debts.
• Provide excellent customer service and communicate effectively.

Skills

Experience and knowledge within a Revenues or Financial environment

Well-developed ICT skills

Ability to organise and prioritise workload

High levels of accuracy

Analytical and innovative approach

Strong problem-solving skills

Communication and collaboration skills

Customer Service skills

Tools

Microsoft Office

Excel

Job description

As a Revenues Officer within the Revenues & Benefits Team, you will undertake a range of duties in relation to maximising collection and establishing liability for council tax and non-domestic rates, including deciding new and amended liabilities, discountsand exemptions, write offs and refunds, including managing domestic and commercial property inspections and reviews, assisting with billing, recovery and enforcement of outstanding debts and recovery processes and contribute to reconciliation of financial controls. You will need to put our Customers at the heart of everything that you do, and provide advice and assistance to customers in person, by telephone or other communication channels. You will also be responsible for the investigation and resolution of exceptions identified through the Capita system. You will be required to develop and maintain accurate and up to date records, and be fully proficient in the use of Microsoft Office software and Excel, and take responsibility for all aspects of administrative support for the service.

This role provides a real opportunity to play a pivotal role in the Revenues and Benefits Service, with the scope to contribute towards the implementation and delivery of the future transformation of the service.

Who we are looking for…

What we are looking for in a Revenues Officer?

• Experience and knowledge within a Revenues, Benefits of Financial environment
• Well-developed ICT skills
• A proven ability to organise and prioritise workload
• High levels of accuracy
• A proven analytical and innovative approach, with a strong ability to problem solve
• A great communicator and collaborator
• A team player
• Amazing Customer Service skills with the ability to act in a tactful, diplomatic manner and remain calm and professional in all situations

What can we offer you!

Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site. Our benefits | Careers (westmorlandandfurness.gov.uk)

Would you like to find out more?

For further information about this role, such as responsibilities and essential criteria please view the below attachments:

• Post Specification
• Role Profile

If you have any queries about this role or would like an informal chat about this opportunity, then please contact Mrs Allison McCullock on 0300 373 3300.

To apply please click theApply Nowlink below.