Revenues Officer

Wyre Forest District Council; West Midlands; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A local authority council in the West Midlands is seeking an experienced Revenues Officer to manage council tax and business rates. Responsibilities include billing, resolving disputes, and maintaining accurate records. Candidates should have at least 3 years of experience in a similar role and strong knowledge of legislation. The position offers hybrid working options, emphasizing customer service and compliance.

Qualifications

• Minimum 3 years recent experience in a Revenues Officer role within a local authority setting.
• Strong knowledge of Council Tax and/or Business Rates legislation.
• Excellent communication and customer service skills.
• High level of accuracy and attention to detail.
• Proficiency in using Civica revenues systems and Microsoft Office.

Responsibilities

• Administer Council Tax and/or Business Rates accounts, including billing, discounts, exemptions and recovery.
• Investigate and resolve complex queries and disputes.
• Liaise with customers, internal departments and external agencies.
• Maintain accurate records and ensure data integrity.
• Contribute to service improvements and performance targets.

Skills

Excellent communication and customer service skills

Strong knowledge of Council Tax and/or Business Rates legislation

High level of accuracy and attention to detail

Proficiency in using Civica revenues systems

Proficiency in Microsoft Office

Job description

Job Introduction

We are seeking an experienced Revenues Officer to join our dynamic revenues and benefits team. You will be responsible for the administration, billing, collection and recovery of council tax and business rates, ensuring compliance with legislation and delivering excellent service to our residents and businesses.

Key Responsibilities

• Administer Council Tax and/or Business Rates accounts, including billing, discounts, exemptions and recovery.
• Investigate and resolve complex queries and disputes.
• Liaise with customers, internal departments and external agencies.
• Maintain accurate records and ensure data integrity.
• Contribute to service improvements and performance targets.

What We’re Looking For

• Minimum 3 years recent experience in a Revenues Officer role within a local authority setting.
• Strong knowledge of Council Tax and/or Business Rates legislation.
• Excellent communication and customer service skills.
• High level of accuracy and attention to detail.
• Proficiency in using Civica revenues systems and Microsoft Office.

The team delivers front line customer services for the Council. The post holder must be prepared to work with other members of the team to provide cover until 5pm on an agreed rota basis. This includes attending the customer service centre on a rota basis if required.

The post is open to hybrid working.

We understand you may use AI tools to help you prepare your application. While these tools can be helpful, please ensure everything you share about your experiences, skills, and qualifications is authentic and truly reflects you. Your genuine story and real achievements are what we're most interested in!

The closing date for applications is 7 November but we reserve the right to close applications early if we receive a high volume of suitable applications.

Wyre Forest District Council is an equal opportunities employer.

Previous applicants need not apply.