Revenues & Benefits Review Officer

neway international; Lewisham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A local government organization is looking for experienced Review Officers in Lewisham to support the Revenues & Benefits team. The role involves assessing housing benefit claims, ensuring compliance with regulations, and maintaining high service standards. Candidates should have a background in local government, strong analytical skills, and excellent communication abilities. This temporary assignment is crucial during peak workload periods.

Qualifications

• Previous experience in Revenues & Benefits or a similar local government environment.
• Strong knowledge of Housing Benefit and Council Tax Reduction regulations.
• Ability to manage workload effectively and meet deadlines.

Responsibilities

• Ensure compliance with relevant legislation, policies, and procedures.
• Investigate discrepancies and liaise with residents, businesses, and external agencies to resolve queries.
• Provide clear written and verbal communication to customers, ensuring a high standard of service delivery.

Skills

Analytical skills

Communication skills

Customer service skills

Job description

Lewisham Council is seeking two experienced Review Officers to join the Revenues & Benefits team within Resident and Business Services. This temporary assignment will support the service during a peak in workload. Review and assess claims relating to Housing Benefit, Council Tax Reduction, and other welfare support.

Responsibilities

• Ensure compliance with relevant legislation, policies, and procedures.
• Investigate discrepancies and liaise with residents, businesses, and external agencies to resolve queries.
• Provide clear written and verbal communication to customers, ensuring a high standard of service delivery.
• Maintain accurate records and contribute to performance targets within the service.

Qualifications

• Previous experience in Revenues & Benefits or a similar local government environment.
• Strong knowledge of Housing Benefit and Council Tax Reduction regulations.
• Excellent analytical, communication, and customer service skills.
• Ability to manage workload effectively and meet deadlines.
• Commitment to accuracy, compliance, and fair decision-making.