Revenues & Benefits Quality Assurance Officer

Neway International Ltd; Esher; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A local government authority seeks a Revenues & Benefits Quality Assurance Officer to ensure quality service delivery in Local Taxation functions. The candidate will conduct property inspections, oversee benefit appeals, provide training, and represent the Authority in tribunals. Ideal candidates will have GCSE, familiarity with legislation, and strong communication skills. This role offers competitive pay with a flexible work pattern requiring in-office presence during the week.

Qualifications

• Education to GCSE, O Level or equivalent.
• Experience with computerised systems in live environments.
• Familiarity with legislation and administrative rules.
• Ability to handle complex data and present it to various audiences.
• Strong communication and negotiation skills.
• Organised, accurate, and able to manage workload effectively.
• Intermediate Microsoft Office skills, particularly in Excel.
• Access to a suitable vehicle.
• Basic DBS disclosure required.
• Knowledge of Local Taxation or Housing Benefit desirable.

Responsibilities

• Provide quality assurance across Housing Benefits and Local Taxation functions.
• Conduct property inspections for accuracy in records.
• Prepare information and represent the Authority at tribunals.
• Respond to complaints and attend valuation tribunals.
• Deliver training to Customer Services staff.
• Support process changes within the Revenues & Benefits team.

Skills

Communication skills

Negotiation skills

Data handling

Organizational skills

Microsoft Excel

Education

GCSE, O Level or equivalent

Job description

Job Details

Location: High Street, Esher, Surrey, KT10 9SD

Hours: 36 per week

Start Date: 05 January 2026

Duration: ongoing

Pay Rates: PAYE £21.89 per hour / Limited/Umbrella £28.54 per hour

Work Pattern: Minimum of 1 day per week in the office

About the Client

Elmbridge Borough Council is committed to delivering high-quality services to its community, with a strong emphasis on integrity, equality of opportunity, and professional conduct. The Finance team plays a vital role in ensuring effective management of revenues and benefits, supporting residents while maintaining compliance with legislation and policy. Staff are supported through a comprehensive talent development programme, regular reviews, and a healthy, safe working environment.

The Role

As a Revenues & Benefits Quality Assurance Officer, you will assist the Quality Assurance Manager in overseeing the Benefits and Local Taxation functions of the Council. This includes property inspections, benefit appeals, reviewing benefit assessments, and providing training to Customer Services staff on policy interpretation. You will also represent the Authority at tribunals and contribute to process improvements within the service.

Key Responsibilities

• Provide quality assurance across Housing Benefits and Local Taxation functions.


• Conduct property inspections to ensure Council Tax and Business Rates records are accurate.


• Prepare information and represent the Authority at tribunals.


• Respond to complaints and attend valuation tribunals.


• Deliver training to Customer Services staff on benefits and taxation policies.


• Support process changes and improvements within the Revenues & Benefits team.

Candidate Requirements

• Education to GCSE, O Level or equivalent.


• Experience working with computerised systems and updating records in live environments.


• Familiarity with legislation, administrative rules, and interpreting regulations in individual circumstances.


• Experience handling complex data and presenting it appropriately to different audiences.


• Strong communication and negotiation skills, with the ability to manage difficult situations tactfully.


• Organised, accurate, and able to manage workload effectively to meet targets.


• Intermediate Microsoft Office skills, particularly in Excel.


• Access to a suitable vehicle.


• Basic DBS disclosure required.


• Knowledge of Local Taxation or Housing Benefit and experience in Quality Assurance environments is desirable.