Revenue Operations & CRM Lead (Remote)

Car & Classic; City Of London; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive marketplace in the UK is looking for a Revenue Operations & CRM Lead to optimise their HubSpot systems and drive sales processes. This role offers a unique opportunity to influence growth in a high-performing, remote team. The ideal candidate will have extensive HubSpot experience and strong project management skills, ready to implement new workflows, improve data flow, and enhance collaboration across teams.

Benefits

Competitive & benchmarked base salary

Generous stock option scheme

Flexible working arrangements

Access to free counselling and mental health support

Professional development allowance

33 days holiday (including bank holidays)

Qualifications

• Deep understanding of Sales Hub, Marketing Hub and Service Hub fundamentals.
• Confident designing, testing and maintaining efficient workflows and integrations.
• Able to maintain clean datasets, run audits and implement governance frameworks.
• Skilled at translating business needs into scalable, efficient processes inside HubSpot.
• Able to create dashboards, analyse performance and tell stories with data.
• Comfortable partnering with Sales, Marketing, Product and Support teams.
• Capable of managing CRM improvement projects end-to-end and ensuring adoption.
• Can break down technical or data-heavy topics clearly to non-technical audiences.
• Understands how CRM improvements drive revenue, conversion and cycle-time improvements.

Responsibilities

• Owning and optimising HubSpot to ensure clean, accurate and up-to-date data.
• Defining and standardising sales processes across Auction and Marketplace teams.
• Building dashboards and reports that provide real-time visibility into pipeline.
• Delivering actionable insights through weekly and monthly reporting.
• Ensuring clean lead flow and a joined-up customer journey.
• Driving continuous improvement in CRM performance and HubSpot capability.
• Managing change and governance, documenting every process.
• Training and enabling sales teams on best-practice RevOps standards.

Skills

HubSpot expertise

Automation & workflow experience

Data quality & governance

Sales process design

Reporting & insight generation

Cross-functional collaboration

Project & change management

Strong communication skills

Commercial awareness

Tools

HubSpot

Zapier

Salesforce

Job description

We’re looking for our first‑ever Revenue Operations & CRM Lead to build world‑class commercial operations across via HubSpot for our auction and marketplace sales teams. You’ll be the driving force behind the optimisation of HubSpot, improving our end‑to‑end sales processes and ensuring we have the data, structure, and insight to fuel Car & Classic’s next stage of growth. This is a rare opportunity to join an established but incredibly high‑growth business at the foundation of our RevOps function. You’ll be designing the systems, reports and workflows that support scale and international expansion across high‑value projects.

About us www.carandclassic.com Car & Classic is one of the largest automotive marketplaces in the world. Launched in 2005 but under new, VC‑backed ownership since 2018 and on an exciting double‑digit growth journey to bring classic vehicle transactions online. Our culture is incredibly important to us. We’re lucky enough to have built the team from scratch with a focus on enjoying the day‑to‑day, diversity, inclusion and high performance. We’re a fully remote team of builders, dreamers, and petrolheads using tech to connect enthusiasts with the machines that move them. If you’re driven by passion and curious about shaping the future of classic motoring online, you’ll fit right in.

Responsibilities

• Owning and optimising HubSpot to ensure clean, accurate and up‑to‑date data across deals, contacts, companies and activities.
• Defining and standardising sales processes across Auction and Marketplace teams, reducing manual work through automation and smart workflows.
• Building dashboards and reports that provide real‑time visibility into pipeline, activity, KPIs and conversion funnels.
• Delivering actionable insights through weekly and monthly reporting that drive stronger forecasting and decision‑making.
• Ensuring clean lead flow, and a joined‑up customer journey between Sales, Marketing and Customer Support.
• Driving continuous improvement in CRM performance, process efficiency and HubSpot capability through new features and adoption programmes.
• Managing change and governance, documenting every process, ensuring compliance (GDPR), and maintaining clear CRM rules and definitions.
• Training and enabling sales teams, embedding best‑practice RevOps standards and ensuring high adoption of tools and dashboards.

Once you decide to apply you’ll be presented with a series of questions. The answers to the questions are the difference between your application being progressed or not. Please do give them your time and effort when answering. We want to hear from you, not AI, so if you use AI to write your answers, you won’t be progressed.

Car & Classic Limited is an equal‑opportunity employer. Equality, diversity and inclusion are integral parts of our culture. We recognise and celebrate the value and impact diversity brings to our company and are committed to ensuring this is a consistent focus, for which we hold ourselves responsible. We are committed to treating all applicants fairly and equally and encourage candidates from all backgrounds to apply for this role.

Qualifications

• HubSpot expertise – deep understanding of Sales Hub, Marketing Hub and Service Hub fundamentals.
• Automation & workflow experience – confident designing, testing and maintaining efficient workflows and integrations.
• Data quality & governance – able to maintain clean datasets, run audits and implement governance frameworks.
• Sales process design – skilled at translating business needs into scalable, efficient processes inside HubSpot.
• Reporting & insight generation – able to create dashboards, analyse performance and tell stories with data.
• Cross‑functional collaboration – comfortable partnering with Sales, Marketing, Product and Support teams.
• Project & change management – capable of managing CRM improvement projects end‑to‑end and ensuring adoption.
• Strong communication skills – can break down technical or data‑heavy topics clearly to non‑technical audiences.
• Commercial awareness – understands how CRM improvements drive revenue, conversion and cycle‑time improvements.

Nice to have

• HubSpot certifications (Sales Hub, RevOps, Reporting, CRM Implementation).
• Experience with automation or integration tools such as Zapier or Make.
• Prior experience supporting 20+ person sales teams across multiple geographies.
• Experience working with Salesforce, MarketingCloud or similar CRM/RevOps platforms.
• A passion for building from the ground up and improving systems that impact commercial growth.

Not for you if

• You prefer maintaining existing systems rather than designing and improving them.
• You don’t enjoy being hands‑on with data, automation and workflows.
• You struggle to translate complex technical insights into clear, actionable messages.
• You prefer slow‑paced, highly structured environments – this role thrives on speed, autonomy and ownership.

Compensation & Benefits

• Competitive & benchmarked base salary
• Generous stock option scheme
• All the equipment you need to get the job done
• Flexible working – work where and when you want to get the job done
• Access to free counselling, therapy and mental health support via Spill
• Professional development allowance
• Life cover
• Smart Health
• Generous parental leave
• 33 days holiday (including bank holidays)
• Ability to make your mark on a fast‑growing start‑up