Revenue Operations Coordinator

Warner Music INC; City Of London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading music company in London is seeking a Product Operations Coordinator. This hybrid role is key in ensuring timely execution of release processes for both physical and streaming products. The ideal candidate will have operational experience in the music industry, strong data management skills, and a proactive mindset. This position offers a dynamic environment where collaboration and innovation thrive.

Qualifications

• Experience in administrative roles within the music or supply chain industries.
• High proficiency in Microsoft Excel for data management and reporting.
• Ability to implement process improvements.

Responsibilities

• Audit existing workflows and propose automation solutions.
• Develop a project management system for tracking.
• Gather and manage digital assets for product releases.

Skills

Admin/Coordination experience

Proficiency in Microsoft Excel/Google Sheets

Process improvement

Project management

Tools

Tableau

Google Data Studio

Spotify for Artists

Apple Music for Artists

Job description

About the Role

The Revenue & Growth Team works closely with Atlantic & Warner Records to drive Warner Music UK's commercial strategy. We are responsible for maximising revenue, creating commercial opportunities and driving audience growth across every consumption format, from global streaming platforms (e.g. Spotify, Apple Music, YouTube) to the physical retail supply chain (vinyl, CD, cassette). We use data-driven strategic insights and translate this into plans that deliver market share growth, ensuring our artists reach the broadest possible audience. We sit at the intersection of product, data, and commercial strategy, making us central to the success of every release.

Your role: We are seeking a highly organised, proactive, and data-savvy Product Operations Coordinator to be the operational linchpin for our physical and streaming product set‑up at Warner Music UK. This hybrid role bridges the traditional gap between digital distribution and physical product set-up. You will be responsible for ensuring the accurate, timely, and efficient execution of all release operational processes. A crucial element of this role is identifying opportunities to automate and streamline workflows, driving efficiency across the entire product lifecycle from initial setup to final reporting.

Responsibilities

• Cross-platform operations
  • Process efficiency: proactively audit existing operational workflows (asset management, reporting, scheduling) and propose/implement solutions to automate tasks, reduce errors, and increase speed.
  • Unified tracking: develop and maintain a unified project management system (e.g., shared databases or advanced spreadsheets) to track critical deadlines for both physical production (manufacturing, artwork approvals) and streaming/social pitching (metadata lock, DSP submission).
  • Administrative support: provide essential administrative support to the Revenue & Growth team, managing shared trackers, scheduling cross‑functional meetings, and managing related invoices/budgets.
  • Release schedule management: prepare the release schedules for physical and digital partners.
  • Internal system expertise: develop a knowledge of Warner delivery pipelines to troubleshoot and resolve digital and physical product setup queries for all releases from UK labels.
• Physical Production & logistics coordination
  • Team liaison: coordinate with the broader revenue team, label and retail partners to ensure visibility of project status for physical formats (CD, Vinyl, Cassette).
  • Physical product set-up: work with labels and the broader Revenue & Growth team to ensure products are set up with correct metadata, pricing and assets ahead of launches. Collect all necessary physical assets for retail set-up (artwork specs, tracklists, etc.).
  • Inventory & logistics: assist with inventory management, track stock levels in central databases, coordinate reorders, and support shipping logistics to warehouses and retailers (domestic and international).
  • Quality control & delivery: gather, quality‑check (QC), and manage all required digital assets (audio files, high‑res artwork, video assets, metadata) to support a physical release. Ensure timely and accurate delivery to retail partners and test on retailer channels for accuracy.
  • Web portal maintenance: ownership of web portal for product set‑up, including maintenance of user logins, setting up new accounts and resetting passwords.
• Streaming & digital asset management
  • Digital asset QC & delivery: gather, quality‑check (QC), and manage all required digital assets (audio files, high‑res artwork, video assets, metadata) ensuring timely and accurate delivery to distribution partners and Digital Service Providers (DSPs).
  • Streaming pitching support: assist Platform Marketing Managers with administrative tasks related to editorial pitching preparation. This includes gathering compelling data points, preparing platform‑specific pitch materials, and ensuring release submissions are accurately entered into partner CMS.
  • Reporting support: compile and summarise weekly streaming performance data (audience growth, playlist performance, chart activity) into clear reports to inform the Platform Marketing team.
  • Platform Optimisation: support the team by ensuring all artist profiles on DSPs are optimised and that internal teams are educated on the latest platform best practices for audience growth.

Qualifications

• Proven experience in an administrative, coordination, or operational role within the music, entertainment, or supply chain industries.
• High proficiency in Microsoft Excel/Google Sheets (e.g., pivot tables, advanced formulas) for data management, reporting, and scheduling.
• Familiarity with partner CMS and pitching platforms (e.g., Spotify for Artists, Apple Music for Artists/Partner Program, or similar label‑side distribution portals).
• Demonstrated ability to identify and implement process improvements or automation techniques in previous roles.
• Excellent project management and organisational skills with the ability to manage multiple complex deadlines simultaneously.

Preferred Qualifications

• Familiarity with digital distribution systems (metadata management) and/or physical production logistics.
• Experience working with data visualisation or Business Intelligence (BI) tools (e.g., Tableau, Google Data Studio, or similar).
• A proactive, solution‑oriented mindset with strong written and verbal communication skills.

Company Values

• Curiosity: We do our best work when we're immersing ourselves in culture and breaking through barriers. Curiosity is the driving force behind creativity and ingenuity. It fuels innovation, and innovation is the key to our future.
• Collaboration: Making music and bringing it to the world is all about the power of originality amplified by teamwork. A great idea, like a great song, travels globally. We ignite passions and build connections across our diverse community of artists, songwriters, partners, and fans.
• Commitment: We pursue excellence for our team and our talent. Everything in music starts with a leap into the unknown, and we're committed to keeping the faith, acting with integrity, and delivering on our promises.