Revenue And Debt Service Manager

Carrington West; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading recruitment firm in the United Kingdom is seeking a highly experienced Revenue and Debt Service Manager to lead the administration and enforcement of various revenue services. This strategic role requires on-site presence three days a week and focuses on driving performance and enhancing service efficiency. Candidates should have significant experience in financial operations and an aptitude for stakeholder management.

Qualifications

• Significant management experience in Revenues, Debt Recovery or Financial Operations within a high-volume environment.
• Proven ability to drive collection performance and lead multi-functional teams.
• Track record of managing outsourced contracts and working with external partners.

Responsibilities

• Lead the administration, billing, collection and enforcement of revenue services.
• Drive performance through operational management and process improvement.
• Provide leadership across multiple customer service channels.

Skills

Management experience in Revenues

Knowledge of Council Tax and NNDR legislation

Communication and negotiation skills

Stakeholder management

Financial acumen

Performance management

Job description

Overview

We're recruiting a highly experienced and commercially minded Revenue and Debt Service Manager to lead the end-to-end administration, collection and enforcement of Council Tax, NNDR, Housing Benefit Overpayments, Adult Social Care contributions and Sundry Debt. This is a strategic leadership role with operational oversight of both in-house revenue teams and outsourced enforcement partners, with a clear mandate to drive collections, improve recovery performance and deliver a customer-focused, compliant service. This role requires on-site presence 3 days per week and offers a key opportunity to shape and modernise high-volume income and debt operations.

The Role

• Lead the administration, billing, collection and enforcement of Council Tax, Business Rates (including outsourced NNDR service), Housing Benefit Overpayments, Adult Social Care debt and Sundry Debt.
• Drive performance and maximise income recovery through strong operational management, process improvement and strategic oversight.
• Provide leadership across face-to-face, telephone and digital customer service channels to ensure a fair, accessible and efficient service.
• Manage enforcement activity, tribunal processes and debt recovery escalation including civil enforcement, legal proceedings and contractor liaison.
• Oversee contract performance for outsourced services including NNDR collection, enforcement partners, legal services and print providers.
• Work closely with the Deputy Director of Finance to support service transformation, financial efficiency, policy development and strategic planning.
• Lead a large service area including team leaders, specialist officers and revenue officers, ensuring strong performance management and professional development.
• Ensure compliance with all relevant legislation, policy frameworks, government returns and internal governance standards.
• Act as a senior escalation point for complex recovery cases, political enquiries, member challenges and high-profile debt matters.
• Support change and service redesign to deliver a modern, customer-focused revenue and debt function.

Key Requirements

• Significant management experience in Revenues, Debt Recovery or Financial Operations within a high-volume environment.
• Strong working knowledge of Council Tax, NNDR legislation, enforcement processes and recovery policy.
• Proven ability to drive collection performance and lead multi-functional teams to deliver measurable outcomes.
• Track record of managing outsourced contracts and working with external enforcement/legal partners.
• Confident leader with excellent communication, negotiation and stakeholder management skills.
• Financially astute with experience in budget management, service improvement and VFM delivery.
• Able to operate in a complex, politically influenced environment and engage confidently with senior leaders and elected members.
• Resilient, delivery-focused and highly organised, with strong governance and performance reporting experience.

What you need to do now

If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today.

If you do not hear from us within 48 hours of applying, your application has been unsuccessful.

Footnote

If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.

Even if you're currently satisfied in your role, we welcome calls from housing and revenues professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed).

By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us