Returns Clerk

Culina Group; Worksop; On-site; GBP 26,000; Full time

Job summary

A leading logistics provider in the UK seeks a Returns Clerk for their Operations team in Worksop. This role involves managing site returns and damages, requiring excellent organizational and problem-solving skills. You'll work in a fast-paced environment, ensuring accuracy and efficiency in returns processing. The position offers competitive annual leave and a range of employee benefits, emphasizing a supportive workplace culture.

Benefits

Competitive holiday entitlement of 20 days plus bank holidays

Pension scheme with 4% employee and employer contribution

Life Assurance of x2 annual salary

Access to 24/7 Employee Assistance Programme

Eye Care Vouchers for discounts on glasses

Recognition programs for hard-working employees

Retail discounts for everyday savings

Qualifications

• Experience in a busy and demanding environment.
• Flexible and adaptable to cover other areas when needed.
• High attention to detail and problem-solving abilities.

Responsibilities

• Manage all returns effectively and accurately.
• Record and investigate customer claims on time.
• Process and organize returns from customers maintaining stock accuracy.
• Prepare daily and monthly reports.
• Ensure returns are processed according to customer requirements.
• Liaise with stock team on quality issues.

Skills

High level of expertise in demanding environment

Flexible and adaptable approach

Ability to meet tight deadlines

Attention to detail

Excellent problem solving skills

Organisational skills

Communication skills

PC skills, Microsoft packages

Knowledge of Autostore

Job description

Company Description

Great Bear (Part of the Culina Group) provides distribution services to FMCG clients. Customer centric service focus is delivered through a site-level empowered culture.

At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!

Job Description

We are currently seeking a Returns Clerk to join our Operations team at our Harworth site. As a Returns Clerk you will work within the Stock Team and support within the warehouse operation in key administration areas. This position is essential to ensure the smooth and effective processing of all site returns & damages.

Shift Pattern: 5 on 2 off days, 08:00 - 16:00

Salary: £25,837 per annum

Job responsibilities of a Returns Clerk include:

• Responsible for effectively and accurately managing all returns.
• Recording, investigating and resolving Customer claims, working to deadlines.
• Organising and processing Returns from the Customer ensuring accuracy of stock.
• Preparing daily and monthly reports, both internally and to the Customer.
• Processing all returned stock, from receipt to put away, including rework.
• Ensuring all returns are received at site and processed in line with the customer requirements.
• Advising of any quality issues immediately whilst liaising with the stock team.

Qualifications

As a Returns Clerk you will possess the following skill, experiences and qualifications:

• Able to demonstrate a high level of expertise in a busy and demanding environment.
• Have a flexible and adaptable approach to working in order to meet the requirements of the business, particularly at peak periods during the year.
• Flexibility within the role to be able to cover other areas of the office teams.
• Ability to work to tight deadlines and manage their time effectively.
• Able to demonstrate a high level of attention to detail.
• Excellent problem solving skills.
• Have excellent organisational and communication skills.
• Good PC skills and Knowledge of Microsoft packages essential.
• Knowledge of Autostore.

Additional Information

As part of our drive to make Great Bear a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

Benefits

• Annual Leave– Competitive holiday entitlement of 20days plus bank holidays.
• Pension scheme –we want colleagues to enjoy a comfortable retirements so we offer agreat contribution of 4%b employee and 4%b employer
• Life Assurance- x 2 your annual salary
• Wellness –Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year
• Eye Care Vouchers –We can provide you with substantial savings with free eye tests and discounts on prescription glasses
• Reward & Recognition –We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
• Everyday discounts- via our benefit platform you will have access to over 50 retailer discounts for everyday savings!

If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam!