Retirement Lodge Manager — Front‑of‑House & Admin Lead

Churchill Estates Management Ltd; Hertford; On-site; GBP 23,000; Full time

Job summary

A retirement living management company in Hertford seeks an exceptional Lodge Manager to oversee a retirement development, ensuring excellent customer service and coordinating day-to-day operations. The ideal candidate will demonstrate strong administration skills, ability to work independently, and a passion for enhancing the lives of residents. Offering a salary of £22,500 per annum and generous benefits, this role is a fantastic opportunity for someone dedicated to providing a positive retirement living experience.

Benefits

24 days annual holiday plus Bank Holidays

Day off on Birthday

Life Assurance

Eye Care reimbursement

Professional development and training

Qualifications

• Experience in retirement living or social housing preferred.
• Strong focus on customer service and administration.
• Ability to handle multiple tasks and manage contractors.

Responsibilities

• Coordinate development activities and provide service to Owners.
• Manage property maintenance and ensure safety checks.
• Organize events and engage with Owners to enhance their experience.

Skills

Customer service excellence

Administration skills

Event organization

Ability to work independently

Sensitivity and diplomacy

Tools

Microsoft Office (Excel, Outlook)

Job description

A retirement living management company in Hertford seeks an exceptional Lodge Manager to oversee a retirement development, ensuring excellent customer service and coordinating day-to-day operations. The ideal candidate will demonstrate strong administration skills, ability to work independently, and a passion for enhancing the lives of residents. Offering a salary of £22,500 per annum and generous benefits, this role is a fantastic opportunity for someone dedicated to providing a positive retirement living experience.