Retirement Living Services Scheme Manager

Housing Group; Cardiff; On-site; GBP 26,000; Full time

Job summary

A leading housing provider in Cardiff is seeking an experienced Scheme Manager to oversee the day-to-day operations of a retirement living scheme. The role involves managing marketing, lettings, and customer support while ensuring compliance with health and safety standards. The ideal candidate will have a background in housing services and strong team management skills. This full-time position offers a salary of £26,000 per annum and various benefits, including pension contributions and well-being perks.

Benefits

25 days annual leave

Contributory pension

Advanced level healthcare cash plan

24/7 GP access

Half-price cinema tickets

Progression opportunities

Qualifications

• Experience managing Older People's services or related housing schemes.
• In‑depth knowledge of housing management services.
• Proven team management skills.

Responsibilities

• Lead marketing, lettings and rent queries.
• Manage customer support and service provision.
• Ensure compliance with Health & Safety regulations.

Skills

Experience managing Older People's services

Excellent communication skills

Organisational skills

Team management experience

Collaborative team player

Resilient and adaptable

Job description

Scheme Manager – Overview

YHGs Willowmere Retirement Living Scheme in Middlewich, Cheshire, seeks an experienced housing professional to lead day‑to‑day running of the scheme. You will provide support, advice and signposting to all customers, manage premises and staff, consult with external partners, promote a friendly, vibrant community and enable customers to live independently.

Responsibilities

• Lead marketing, lettings and rent queries; manage low level ASB, rent queries and facilities management.
• Oversee customer support and service provision, including wellbeing support and service‑partner management.
• Manage the scheme team and ensure customer needs are met.
• Ensure Health & Safety, including fire tests and ongoing safety checks, in line with Group policy.

Qualifications

• Experience managing Older People's services, retirement living or over 55s housing schemes.
• In‑depth knowledge of the services offered through experience within a housing management or related sector.
• Experience managing a team.
• Organisational skills.
• Collaborative team player with a customer‑first mentality.
• Excellent communication skills and experience of partnership working.
• Resilient and adaptable, able to prioritise a busy and reactive workload.
• Experience of health and safety within a communal environment.

About the Role

You will be based at Willowmere Retirement Living Scheme, working 35 hours per week, Monday to Friday, 9 am – 5 pm.

Benefits & Compensation

• £26,000 per annum for a 35‑hour week.
• 25 days annual leave (increases with time served).
• Bank Holiday allowance.
• Contributory pension – match up to 8% of employee contribution.
• Advanced level healthcare cash plan through Medicash.
• 24/7 GP access, prescription and alternative therapy reimbursement.
• Half‑price cinema tickets and a wide range of discounts with high‑street and online retailers.
• Well‑being, social, collaboration and meeting space at Youggle House in Birchwood, Warrington, with occasional travel.
• Progression opportunities – training, qualifications and pathways to Housing Manager or Service Manager roles.

About Your Housing Group

YHG is a registered social landlord helping people at every stage of life to live in quality homes they can afford. As a leading landlord in the North, we invest in our 29,000 properties, build over 1,000 new homes each year and are proud to be an employer of choice – 82% of colleagues recommend us as a ‘great place to work’.

Pre‑Employment Checks

Successful applicants will need to complete a satisfactory Basic DBS check.