Retention Team Leader — High-Performance Coaching (Manchester)

Avencia Talent Solutions Limited; Manchester; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

25 days holiday

Bank Holidays

Company pension

Private medical insurance

Dental cover

Life assurance

Income protection

Travel insurance

Season ticket loan

Access to additional employee benefits

Job summary

Avencia Talent Solutions Limited in Manchester is seeking a Retentions Team Leader to drive a high-performing retention team within a busy contact centre. You will coach a team of eight advisors, shape performance, and ensure outstanding customer outcomes while supporting business growth.

The role requires leadership experience, a track record of hitting targets, strong communication, and the ability to energise a customer-centric team in a fast-paced environment.

Qualifications

• Previous Team Leader, Supervisor or people management experience.
• Experience coaching, developing and motivating teams.
• Track record of delivering against targets, KPI's and service standards.
• Strong communication and stakeholder management skills.
• Experience working within a fast-paced, customer-focused environment.
• Ability to analyse performance and take action to improve outcomes.

Responsibilities

• Lead a team of eight Retentions Advisors with coaching and performance management.
• Create a positive, high-performance culture that delivers customer outcomes.
• Support growth by maintaining momentum and elevating performance further.
• Partner with leadership to ensure alignment across brands and functions.

Skills

People management

Coaching

Performance analytics

KPI tracking

Stakeholder management

Customer retention

Job description

Avencia Talent Solutions Limited in Manchester is seeking a Retentions Team Leader to drive a high-performing retention team within a busy contact centre. You will coach a team of eight advisors, shape performance, and ensure outstanding customer outcomes while supporting business growth.

The role requires leadership experience, a track record of hitting targets, strong communication, and the ability to energise a customer-centric team in a fast-paced environment.