Retention Strategy Lead — Remote, 12-Month FTC

Notonthehighstreet.com; Remote; GBP 50,000 - 65,000; Part time

Job summary

A leading online marketplace in the UK seeks a Retention Strategy Manager to enhance customer loyalty through automated communications and lead a high-performing CRM team. The role involves developing retention strategies, optimizing customer journeys, and ensuring effective database management. Ideal candidates will have significant experience in CRM and lifecycle management, strong analytical skills, and a passion for team leadership. Flexible remote work options and various employee perks are offered.

Benefits

Private medical insurance

Health cash plan

20% website discount

Cycle-to-work scheme

Remote work flexibility

25 days holiday plus bank holidays

Qualifications

• Proven experience in CRM automation and lifecycle management.
• Strong analytical and quantitative skills to leverage data for marketing.
• Excellent communication skills across all levels.

Responsibilities

• Develop and implement a retention strategy using automated communication.
• Lead a CRM team, fostering a culture of improvement and testing.
• Drive database growth and ensure effective segmentation.

Skills

CRM automation

Lifecycle management

Data analysis

Email marketing

Team leadership

GDPR compliance

Tools

Ometria

Google Analytics

Job description

A leading online marketplace in the UK seeks a Retention Strategy Manager to enhance customer loyalty through automated communications and lead a high-performing CRM team. The role involves developing retention strategies, optimizing customer journeys, and ensuring effective database management. Ideal candidates will have significant experience in CRM and lifecycle management, strong analytical skills, and a passion for team leadership. Flexible remote work options and various employee perks are offered.