Retention Manager

John Shepherd Careers; Metropolitan Borough of Solihull; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading property agency in Solihull is seeking a Retention Manager to enhance client satisfaction and reduce churn. The role involves developing strategies to retain landlords and maximize portfolio growth. Candidates should have experience in client relationship management and possess excellent communication skills. Benefits include access to discounts, wellbeing resources, and professional development support.

Benefits

Access to smart spending app

Funded qualifications

In-house training programmes

Qualifications

• Proven experience in client relationship management.
• Strong understanding of retention strategies and customer engagement.
• Excellent communication and interpersonal skills.

Responsibilities

• Develop and implement strategies to enhance client satisfaction.
• Engage with landlords considering leaving the agency.
• Ensure concerns are addressed to retain business.

Job description

Retention Manager

We believe great outcomes, begin with great people.

Welcome to John Shepherd, a trusted name in property acrossthe Midlands. Now part of Lomond, the UK's leading property group and recently named one of the Sunday times best places to work, John Shepherd combines extensive local insight across with the resources of a wider network. Our experienced team is here to guide people through every step of buying, selling, or letting their home.

We are looking for a Retention Manager to join us in our Solihull office. The Retention Manager will be responsible for developing and implementing strategies to enhance client satisfaction, reducing churn and maximising long term occupancy, income, and portfolio growth. A key focus will be on engaging with landlords who may be considering leaving the agency, ensuring concerns are addressed and relationships strengthened to retain their business.

What is in it for you;

Health & Wellbeing – Access to our smart spending app with discounts at 900+ retailers, wellbeing resources, free counselling, and a Virtual GP service.

Learning & Development – We'll support your professional growth with funded qualifications and over 90 in house training programmes.

Holidays & Enhance...