Retention & Loyalty Executive

Spotlight Recruitment; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

On-site gym

Pool and sauna

25 days holiday + BH

2 weeks remote work

Annual training fund

Job summary

Spotlight Recruitment client is seeking a Retention & Loyalty Executive to own the customer journey after purchase for a fast-growing DTC skincare brand. You will drive retention, loyalty and subscription performance through data-led campaigns, segmentation and lifecycle optimisation.

Excellent visibility with senior leadership, working closely with Growth, Creative, Product and Founders to boost CLV and reduce churn.

Qualifications

• 1–2 years of CRM, lifecycle, retention or email marketing experience.
• Experience in DTC or subscription retail.
• Comfortable using Klaviyo or similar.
• Data-driven and able to turn insights into action.

Responsibilities

• Improve customer retention, subscription performance and loyalty through data-led campaigns and segmentation.
• Manage lifecycle campaigns and optimise retention across the customer journey.
• Collaborate with Growth, Creative, Product and Founders to increase CLV and reduce churn.
• Provide insights to senior leadership and contribute to strategic decisions.

Skills

CRM

Lifecycle marketing

Retention

Email marketing

Tools

Klaviyo

Job description

Retention & Loyalty Executive | DTC Skincare | Hybrid | Pool and gym in office!

Our client is a high-profile and fast-growing D2C consumer health and wellbeing brand looking for a Retention & Loyalty Executive to take ownership of the customer journey after purchase. This is a fantastic opportunity for someone with 1-2 years' CRM, lifecycle, email marketing or retention experience ideally from DTC/startup who wants real responsibility and exposure to senior leadership.

You’ll be responsible for improving customer retention, subscription performance and loyalty through data-led campaigns, customer insights, segmentation and lifecycle optimisation. You’ll work closely with Growth, Creative, Product and Founders to increase customer lifetime value and reduce churn as they grow this incredible global brand! This role will give you direct access to senior leadership and allow you to work with a world-class team.

We’re looking for someone who:

• Has 1-2 years' experience in CRM, lifecycle, retention or email marketing from DTC or subscription retail
• Is comfortable using platforms such as Klaviyo or similar
• Enjoys working with data and turning insights into action
• Is proactive, commercially minded and keen to learn

• This is 4 days from stunning London offices with on-site gym, sauna, pool.
• There is 25 days holiday + BH plus can do 2 weeks additional remote working.
• There is also an annual training fund for continual development.

This is an exciting opportunity to join a rapidly growing scale up beauty and wellbeing business, with a collaborative, friendly and driven team.