Retention Lead

Harnham; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading company in the subscription-based business is seeking a Retention Lead to develop customer retention strategies and address churn. The role involves working closely with various departments to enhance customer lifetime value and improve subscriber communications. This is a hybrid position based in South East London, offering a competitive salary and opportunities for team building.

Benefits

Salary up to £80,000

Opportunity for ownership and team building

Direct reporting to C-suite

Qualifications

• Experience in a dedicated retention role, ideally within digital subscriptions or gaming.
• Strong understanding of LTV and churn.

Responsibilities

• Own and develop the business’ customer retention strategy.
• Address churn issues and maximise customer lifetime value.
• Ensure effective communications with the subscriber base.

Skills

Retention Strategy

Customer Lifetime Value

Data Analysis

CRM

Job description

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Base pay range

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Senior Recruitment Consultant - CRM, Data Strategy, Digital and Customer Insights at Harnham

RETENTION LEAD

HYBRID – SOUTH EAST LONDON – 3 days a week in the office

THE COMPANY

This prize competition business operates with a subscription-based model, and they are currently going through a rapid expansion!

THE ROLE

As a Retention Lead, you can expect to be involved in the following:

• Own and develop the business’ customer retention strategy
• Address churn issues and maximise customer lifetime value
• Ensure communications with the subscriber base are effective
• Identify key behavioural triggers
• Working closely with CRM, product, customer service, and the CFO

YOUR SKILLS AND EXPERIENCE

• Experience in a dedicated retention role, ideally within digital subscriptions or gaming
• Strong understanding of LTV and churn
• Understanding of data and its importance in informing retention strategies
• Familiarity with CRM

BENEFITS

• Salary up to £80,000
• Great opportunity for ownership and to build a team further down the line
• Directly report into the C-suite

How to apply

Express your interest by sending your CV to Theo via the apply link on this page

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing

• Industries

  Gambling Facilities and Casinos and Advertising Services

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