Retailer Services, Credit Control And Sales Support Team Leader

Herts Resourcing Group; Slough; Hybrid; GBP 32,000 - 34,000; Full time

Job summary

A leading organisation in automotive financial services is seeking a Team Leader Retailer Services in Slough. The successful candidate will lead a dynamic team to deliver exceptional customer experiences while ensuring compliance and efficiency. Candidates should have at least 12 months of team management experience in a Contact Centre or Financial Services environment, with strong communication and problem-solving skills.

Benefits

Car allowance

Excellent benefits

Qualifications

• 12 months of experience managing a team in a Contact Centre or Financial Services.
• Hands-on and supportive management style.
• Strong communication and problem-solving skills.

Responsibilities

• Lead and develop a team of Retailer Services, Credit Control, and Sales Support Specialists.
• Drive performance through performance reviews and team meetings.
• Oversee compliance with regulatory requirements.
• Identify and implement process improvements.

Skills

Team management

Communication skills

Problem-solving

Interpersonal skills

Customer focus

Attention to detail

Job description

Team Leader Retailer Services, Credit Control and Sales Support Team Leader

Location: Slough - Hybrid working

Salary: £32-34 + Car Allowance and Excellent Benefits

Contract: Permanent, Full-time

About the Opportunity

We re partnering with a leading organisation in the automotive financial services sector to recruit an experienced Team Leader to oversee a dynamic team within their Customer and Retailer Support function.

This is a fantastic opportunity for a people-focused leader who thrives in a fast-paced, customer-centric environment. You ll play a key role in ensuring the team delivers a market-leading customer experience while maintaining the highest levels of accuracy, compliance, and efficiency.

What You ll Be Doing

• Lead, coach, and develop a team of Retailer Services, Credit Control, and Sales Support Specialists.
• Drive performance through regular 1:1s, team meetings, and performance reviews.
• Promote a culture of continuous improvement, ensuring best practice is shared across teams.
• Support the delivery of departmental objectives, ensuring customer and retailer satisfaction targets are achieved.
• Oversee compliance with all relevant regulatory and process requirements.
• Act as an escalation point for complex customer or retailer enquiries.
• Identify and implement process improvements to enhance efficiency and customer outcomes.
• Produce and analyse management information reports on key performance metrics.

What We re Looking For

• Minimum 12 months experience managing a team within a Contact Centre or Financial Services environment.
• A natural leader with a hands-on, supportive, and developmental management style.
• Excellent communication, problem-solving, and interpersonal skills.
• Strong customer focus with a passion for delivering exceptional service.
• Confidence in managing performance and driving continuous improvement.
• Strong attention to detail and organisational skills.