Retailer Services, Credit Control and Sales Support Team Leader

Herts Resourcing Group; England; Hybrid; GBP 32,000 - 34,000; Full time

Job summary

A leading organization in automotive financial services is seeking a Team Leader for their Retailer Services and Credit Control team in Slough. This role involves leading, coaching, and developing team members to deliver exceptional customer service. The ideal candidate should have at least 12 months of team management experience, excellent communication skills, and a strong customer focus. This permanent, full-time position offers a salary of £32-34k plus car allowance and benefits.

Benefits

Car Allowance

Excellent Benefits

Qualifications

• Minimum 12 months experience managing a team within a Contact Centre or Financial Services environment.
• A natural leader with a hands-on, supportive, and developmental management style.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead, coach, and develop a team of Retailer Services, Credit Control, and Sales Support Specialists.
• Drive performance through regular 1:1s and team meetings.
• Oversee compliance with all relevant regulatory and process requirements.

Skills

Leadership

Communication

Problem-solving

Customer focus

Organizational skills

Job description

Team Leader Retailer Services, Credit Control and Sales Support Team Leader

Location: Slough - Hybrid working

Salary: £32-34 + Car Allowance and Excellent Benefits

Contract: Permanent, Full-time

About the Opportunity

We re partnering with a leading organisation in the automotive financial services sector to recruit an experienced Team Leader to oversee a dynamic team within their Customer and Retailer Support function.

This is a fantastic opportunity for a people-focused leader who thrives in a fast-paced, customer-centric environment. You ll play a key role in ensuring the team delivers a market-leading customer experience while maintaining the highest levels of accuracy, compliance, and efficiency.

What You ll Be Doing

• Lead, coach, and develop a team of Retailer Services, Credit Control, and Sales Support Specialists.
• Drive performance through regular 1:1s, team meetings, and performance reviews.
• Promote a culture of continuous improvement, ensuring best practice is shared across teams.
• Support the delivery of departmental objectives, ensuring customer and retailer satisfaction targets are achieved.
• Oversee compliance with all relevant regulatory and process requirements.
• Act as an escalation point for complex customer or retailer enquiries.
• Identify and implement process improvements to enhance efficiency and customer outcomes.
• Produce and analyse management information reports on key performance metrics.

What We re Looking For

• Minimum 12 months experience managing a team within a Contact Centre or Financial Services environment.
• A natural leader with a hands-on, supportive, and developmental management style.
• Excellent communication, problem-solving, and interpersonal skills.
• Strong customer focus with a passion for delivering exceptional service.
• Confidence in managing performance and driving continuous improvement.
• Strong attention to detail and organisational skills.