Retail Travel Advisor

TUI AG; Workington; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading travel company in Workington is seeking a Retail Travel Advisor to create unforgettable holiday experiences. You will inspire customers, exceed sales targets, and handle various customer interactions. This role offers competitive hourly pay, commission opportunities, and fantastic holiday benefits, along with a commitment to your personal development and well-being.

Benefits

Competitive salary

Commission scheme

Holiday benefits

Pension scheme

Life assurance

Qualifications

• Ability to inspire and engage customers.
• Drive to achieve sales targets.
• Confidence in resolving complaints.

Responsibilities

• Create unforgettable holiday experiences for customers.
• Promote products like holidays and UK breaks.
• Maintain flexibility to handle changing customer needs.

Skills

Customer service

Sales

Inspiration

Job description

Retail Travel Advisor

CAPTION: Job details

• Posting date: 17 November 2025
• Hours: Part time
• Closing date: 15 December 2025
• Location: Workington, CA14 3AG
• Company: TUI Group
• Job type: Permanent
• Job reference: 135637-43787531

Summary

TUI Here at TUI, you'll find we're an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Workington store, we'll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You'll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you'll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

• TUI offers much more than just starting salary of £12.58 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas - Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

ABOUT THE JOB

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it 'Smashing your Targets'
• You'll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
• If things don't go to plan, you'll need to be confident to actively investigate and resolve any question or complaint
• As technology advances so does TUI, you'll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.