Retail Travel Advisor

TUI; Sutton Coldfield; On-site; Full time

Job summary

A leading travel company in Sutton Coldfield is seeking a passionate Travel Advisor to join their Retail Team. The ideal candidate will inspire customers, achieve sales targets, and provide exceptional service. This role involves a varied shift pattern and offers competitive hourly pay along with holiday benefits and career development opportunities. Apply now to become part of a diverse and inclusive workplace.

Benefits

Competitive salary

Commission scheme

Holiday benefits and discounts

Pension scheme

Investment in development

Qualifications

• Genuine passion to go above and beyond for customers.
• Ability to embrace change and adapt to new challenges.
• Willingness to work varied shifts, including weekends and holidays.

Responsibilities

• Inspire customers to create unforgettable holiday experiences.
• Achieve and exceed sales targets.
• Investigate and resolve customer complaints effectively.

Skills

Excellent customer service skills

Ability to prioritize multiple tasks

Strong dedication to achieve goals

Team player

Effective communication

Job description

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Sutton store, we’ll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best‑loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

• TUI offers much more than just starting salary of £12.58 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

ABOUT THE JOB

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’
• You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
• If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
• As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.

ABOUT YOU

• Excellent customer service skills with a genuine passion to go above and beyond
• A strong dedication to achieve goals and sales targets
• Able to prioritise multiple tasks in a fast-paced environment and bounce back from challenges
• Ability to embrace change and adapt to new ways of working
• A team player who engages and collaborates with our customers and colleagues
• An organised individual who takes pride in their work and communicates effectively
• Able to work a varied shift pattern each week in-line with shop opening and closing times.

From a workplace to a place to belong. At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We're committed to supporting candidates with disabilities and impairments so if you require any support, please let us know.

To apply for this role, part of the application process will require you to complete an online assessment within 5 days of application, this can be completed once your application has been submitted and you'll also receive an email with all the details.