Retail Travel Advisor

TUI AG; Salisbury; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading travel company in Salisbury is seeking a dedicated Travel Advisor to provide exceptional service and create memorable holiday experiences. You will inspire and support customers in selecting products including holidays and UK breaks. The role offers a competitive starting salary of £12.58 per hour along with commission opportunities and fantastic holiday benefits. Flexibility for varied shift patterns is essential as the role includes evenings and weekends.

Benefits

Commission scheme for exceeding targets

Fantastic holiday benefits and discounts

Health and Wellbeing benefits

Investment in development and progression

Pension scheme and life assurance

Responsibilities

• Inspire customers with your passion while having fun.
• Achieve and exceed sales objectives.
• Investigate and resolve customer complaints.
• Adapt to new ways of working and embrace change.
• Work varied shifts including weekends and holidays.

Skills

Excellent customer service skills

Ability to prioritize multiple tasks

Strong dedication to achieve goals

Adaptability to change

Team player

Organizational skills

Job description

Overview

Here at TUI, you'll find we're an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Salisbury store working 22 hours per week, we'll support you to become a destination expert so that you can recommend and sell holidays, cruise, UK breaks and additional products. You'll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

Responsibilities

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’
• You’ll embrace change and rise to the challenges of a customer‑engaged role both face to face and virtually
• If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
• As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.
• Excellent customer service skills with a genuine passion to go above and beyond
• A strong dedication to achieve goals and sales targets
• Able to prioritise multiple tasks in a fast‑paced environment and bounce back from challenges
• Ability to embrace change and adapt to new ways of working
• A team player who engages and collaborates with our customers and colleagues
• An organised individual who takes pride in their work and communicates effectively
• Able to work a varied shift pattern each week in line with shop opening and closing times.
• From a workplace to a place to belong. At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

Diversity & Inclusion

We're committed to supporting candidates with disabilities and impairments so if you require any support, please let us know. To apply for this role, part of the application process will require you to complete an online assessment within 5 days of application, and you will receive an email with all the details. As part of our dedication to delivering exceptional customer service and flexibility for our customers, you'll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

Benefits

• TUI offers much more than just starting salary of £12.58 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance