Retail Travel Advisor

TUI Group; Reading; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading travel company in Reading seeks a passionate Travel Advisor to create unforgettable holiday experiences. You will inspire customers, exceed sales targets, and handle inquiries both face-to-face and virtually. The role offers varied shifts and excellent benefits, including a competitive hourly wage and holiday discounts. If you love travel and enjoy engaging with customers, this role is perfect for you.

Benefits

Competitive salary

Commission scheme

Holiday benefits and discounts

Pension scheme

Investment in development

Qualifications

• Passion for travel and inspiring others.
• Ability to meet sales targets and provide excellent customer service.
• Confidence in handling customer queries and complaints.

Responsibilities

• Recommend and sell holidays, cruises, and UK breaks.
• Create unforgettable holiday experiences for customers.
• Embrace change and tackle challenges in customer engagement.

Skills

Customer service excellence

Sales ability

Communication skills

Problem-solving skills

Job description

Overview

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Reading store, we’ll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

About Our Offer

• TUI offers much more than just starting salary of £12.58 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

About the Job

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’
• You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
• If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
• As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.