Retail Travel Advisor

TUI Group; Pontyclun; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading travel company in Pontyclun is looking for a passionate Travel Advisor to inspire customers and sell holiday experiences. You will be rewarded with a starting salary of £12.58 per hour, along with commission for exceeding targets, holiday benefits, and opportunities for career progression. This role involves engaging with customers both face to face and virtually, and requires strong problem-solving abilities. Enjoy a varied shift pattern, including weekends and bank holidays.

Benefits

Commission scheme

Holiday benefits and discounts

Pension scheme and life assurance

Qualifications

• Passion for inspiring customers and colleagues.
• Drive to exceed sales targets.
• Confidence to handle customer inquiries and complaints.

Responsibilities

• Create unforgettable holiday experiences for customers.
• Embrace change in a customer engaged role.
• Receive training on technology and systems.

Skills

Customer engagement

Sales objectives achievement

Problem-solving

Job description

TUI

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Pontyclun store, we’ll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

• TUI offers much more than just starting salary of £12.58 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

ABOUT THE JOB

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’
• You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
• If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
• As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.