Retail Travel Advisor

TUI AG; Greater London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading holiday company in Greater London is seeking a Travel Advisor to join their Retail Team. In this role, you will inspire customers to create unforgettable holiday experiences while achieving sales targets. The ideal candidate will have strong customer service skills and the ability to handle complaints effectively. This position offers a starting salary of £12.58 per hour, commission, and various employee benefits.

Benefits

Commission scheme

Holiday benefits

Pension scheme

Life assurance

Health and Wellbeing investments

Qualifications

• Ability to inspire and engage customers effectively.
• Drive to exceed sales objectives in a retail environment.
• Confidence in handling customer complaints and questions.

Responsibilities

• Recommend and sell holidays and additional products.
• Create unforgettable holiday experiences for customers.
• Investigate and resolve customer questions or complaints.

Skills

Customer service skills

Sales ability

Problem-solving skills

Job description

Here at TUI, you'll find we're an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Stratford Westfield store, we'll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You'll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you'll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

About Our Offer

• TUI offers much more than just starting salary of £12.58 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas - Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

About The Job

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it 'Smashing your Targets'
• You’ll embrace change and rise to the challenges of a customer engaged role both face-to-face and virtually
• If things don't go to plan, you'll need to be confident to actively investigate and resolve any question or complaint
• As technology advances so does TUI, you'll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.