Retail Travel Advisor

TUI AG; Coventry; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading travel company is seeking a Travel Advisor at their Coventry Arena store. This role involves creating unforgettable holiday experiences for customers by recommending and selling various travel products. Ideal candidates will have strong customer service and sales skills, along with a passion for travel. Flexibility in working hours, including weekends and bank holidays, is required. The company also offers competitive salary and various benefits.

Benefits

Commission scheme

Holiday benefits and discounts

Career development opportunities

Pension scheme

Health and wellbeing benefits

Qualifications

• Previous experience in a customer-facing role is preferred.
• Strong communication and interpersonal skills are essential.
• Willingness to learn and adapt to new systems and protocols.

Responsibilities

• Recommend and sell holidays, cruises, and other products.
• Deliver exceptional customer service and support.
• Achieve and exceed sales targets in a retail environment.
• Resolve customer inquiries and complaints effectively.
• Engage with customers both face to face and virtually.

Skills

Customer service skills

Sales skills

Ability to handle complaints

Passion for travel

Job description

Here at TUI, you'll find we're an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Coventry Arena store, we'll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You'll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you'll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

• TUI offers much more than just starting salary of £12.58 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

ABOUT THE JOB

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it 'Smashing your Targets'
• You'll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
• If things don't go to plan, you'll need to be confident to actively investigate and resolve any question or complaint
• As technology advances so does TUI, you'll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers