Retail Travel Advisor

TUI AG; Blackwood; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading travel company in Blackwood is seeking a passionate Travel Advisor to inspire customers and exceed sales objectives while providing exceptional holiday experiences. In this role, you will enjoy a dynamic work environment and extensive training on technology, helping create memorable moments for customers. The position includes a starting salary of £12.58 per hour and various holiday benefits.

Benefits

Starting salary of £12.58 per hour

Commission scheme for exceeding targets

Fantastic holiday benefits and discounts

Health and Wellbeing investments

Career development and progression

Pension scheme and life assurance

Qualifications

• Passion for inspiring customers and colleagues.
• Drive to exceed sales objectives.
• Ability to confidently resolve complaints.

Responsibilities

• Inspire customers while enjoying a fun work environment.
• Meet and exceed sales targets.
• Adapt to changes in customer engagement roles.
• Investigate and resolve questions or complaints as necessary.
• Receive training on technology to enhance customer experiences.

Skills

Customer engagement

Sales skills

Problem-solving

Technological proficiency

Job description

Here at TUI, you'll find we're an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Blackwood store, we'll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You'll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you'll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

• TUI offers much more than just starting salary of £12.58 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas - Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

ABOUT THE JOB

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it 'Smashing your Targets'
• You'll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
• If things don't go to plan, you'll need to be confident to actively investigate and resolve any question or complaint
• As technology advances so does TUI, you'll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.