Retail Travel Advisor

TUI Group; Blackwood; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading travel company in Blackwood is looking for a Travel Advisor to provide exceptional customer service and sell holidays. In this role, you will inspire customers, exceed sales targets, and resolve any issues that arise. The company offers a competitive salary, holiday benefits, and opportunities for career progression.

Benefits

Competitive starting salary of £12.58 per hour

Commission scheme for exceeding targets

Holiday benefits and discounts

Health and wellbeing benefits

Investment in development and career progression

Pension scheme and life assurance

Qualifications

• Passion for inspiring customers and colleagues.
• Ability to exceed sales targets and cope with challenges.
• Comfortable with technology and training on systems.

Responsibilities

• Inspire customers and colleagues with your passion.
• Achieve and exceed sales objectives.
• Investigate and resolve customer complaints.

Skills

Customer engagement

Sales skills

Flexibility

Job description

Overview

TUI. Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Blackwood store, we’ll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

Benefits

• TUI offers much more than just starting salary of £12.58 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

Responsibilities

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’
• You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
• If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
• As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.