Retail Travel Advisor

TUI Group; Bath; On-site; Full time

Job summary

A leading holiday company in Bath is seeking a Travel Advisor to provide exceptional customer service and sell holiday experiences, cruises, and UK breaks. The role includes achieving sales targets, solving customer queries, and utilizing technology for service improvement. Applicants should have a passion for travel and the ability to inspire customers. Benefits include a starting salary of £12.58 per hour, commission, holiday benefits, and career development opportunities.

Benefits

Holiday benefits

Discounts and special offers

Investment in development

Pension scheme and life assurance

Qualifications

• Ability to inspire customers and colleagues.
• Confident in resolving questions or complaints.
• Willingness to embrace change and new technologies.

Responsibilities

• Recommend and sell holidays, cruises, and UK breaks.
• Create unforgettable holiday experiences.
• Engage with customers in face-to-face and virtual settings.
• Exceed sales targets and participate in a commission scheme.

Skills

Customer engagement

Sales objectives achievement

Problem-solving

Passion for travel

Job description

TUI

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Bath store, we’ll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

• TUI offers much more than just starting salary of £12.58 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

ABOUT THE JOB

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’
• You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
• If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
• As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.